Strategic Investments Specialist , WWPS Customer Enablement - Amazon

Description For more than 15 years, Amazon Web Services (AWS) has been the world's most comprehensive and broadly adopted cloud platform. Would you like to be part of a team focused on helping our Worldwide Public Sector customers adopt AWS services? AWS offers an innovative and motivating environment where you will have the exciting opportunity to advance in your career, help drive the growth of AWS customers, and help shape the future of an emerging cloud technology. Within AWS, the Worldwide Public Sector (WWPS) Customer Enablement Organization is responsible for supporting Public Sector customers and partners in their journey to the cloud. Our vision is to promote long-term healthy AWS relationships by ensuring AWS WWPS customers and partners have the operational knowledge, best practices, processes, and mechanisms in place to effectively manage operational aspects of their AWS business. We are seeking a Strategic Investments Specialist to join our Public Sector Customer Investments team to support our promotional credits programs by reviewing, advising, and administering investments to support our Public Sector customers. This role offers the chance to work with teams across AWS and our Public Sector business as we ensure our teams have the information and resources they need to make sound business decisions. The Strategic Investments Specialist is responsible for supporting the administration and management of multiple promotional credit programs for Public Sector customers. They are expected to provide high-touch support to our customers and Sales team, while also providing guidance and sharing best practices on credit issuance and usage. The Strategic Investments Specialist will act as a trusted advisor to the sales leaders they support and will be expected to make recommendations to maximize ROI. In addition, they will be expected to identify areas of improvement within the team and propose and implement improved processes and mechanisms to increase overall team efficiency. Key job responsibilities - Managing escalations and autonomously driving issue resolution - Managing credit deployment and usage within a given portfolio of customers - Dive deep into data to understand trends in ROI and make recommendations to sales leadership on where and how credits should be allocated to maximize ROI - Identify and own areas for improvement within the team - Dive deep into credit requests to review for program compliance, escalate when necessary, and ultimately approve or reject the request while adhering to an SLA. - Gather insights from the business through analyzing data, identifying trends, and looking around corners to develop innovative solutions for best-in-class customer experience. About the team Inclusive Team Culture Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Basic Qualifications -3+ years of relevant professional experience, preferably within tech, cloud computing in a sales or operational support role -Prior experience communicating, presenting, engaging, and influencing stakeholders -Intermediate proficiency in Microsoft Excel with the ability to create and troubleshoot complex formulas and functions (e.g., pivot tables, vlookup, etc.) Preferred Qualifications -AWS Cloud Practitioner Certification or other current AWS Certification -Strong communication and stakeholder management skills -Demonstrated problem-solving abilities and attention to detail -Experience with process improvement and project management -Passion for driving operational excellence and a desire to empower sales teams -Passionate about driving innovation and continuous improvement -Bachelor's Degree or Advanced Degree in Finance, Economics, Statistics, Business, or similar -SQL, Tableau, or other data analysis experience Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,200/year in our lowest geographic market up to $131,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.