Strategic Manager, Commercial Operations - Envita Solutions

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.

At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.

Envita Solutions is the North American leader in providing comprehensive Total Waste Management (TWM) and sustainability services. This Strategic Manager is responsible for leading the collaboration between commercial sales, operations, and business integration teams to build trusted relationships and work together as a team to onboard new clients into the Envita portfolio. Delivering on the Envita sales strategy is to understand client needs and identify creative solutions for TWM services. The role will support the successful transition of supplier partnerships and introduction to a customer account management team in operations. This role will bring TWM expertise and business relationships combined with the ability to capture valuable insight through probing questions, demonstrated financial acumen, and strong collaboration with cross-functional teams. Through intentional collaboration, this strategic manager will lead the successful transition of supporting onboarding customers through supplier integration and operational team introduction and hand-off. Additionally, will bring knowledge and expertise to uncover new opportunities and grow trusted relationships to deliver on Envitas's overall growth strategy.

Essential Functions

• Ensure health & safety is the number one priority by following policies, processes, and acting in a safe manner at all times.
• Support Commercial and Supplier Partnerships to utilize regional/supplier knowledge to generate suppliers lists to included in bid and business process.
• Collaborate with Commercial team on follow ups with potential customers based on learnings and engagement from customer site visits and review of bid documents.
• Provide input and experience recommendations to the team on suggested bid pricing based on industry/regional knowledge
• Continue to partner and engage with customers during integration process as a trusted "familiar" resource and act as subject matter expert of the customer experience in onboarding. `
• Support the onboarding of the Integration Team with additional knowledge transfer and contract KPI's that are expected to ensure smooth transition process for the customer and operations team.
• Participate in integration meetings with operations team as a voice to the contract progress and ensure customer satisfaction and smooth transitional hand-off to operations team.
• Take lead on customer updates alongside Integration Team with customer meetings ongoing for a period of time to ensure customer experience is successful.
• Combine understanding of TWM services with client and/or industry segment needs that differentiate Envita's solutions from alternative options, which will serve customer needs.
• Collaborate with internal functional leaders in areas of expertise to best deliver on creative solutions that differentiates from competitors.
• Maintain a deep understanding of core supplier-partners with emphasis on the management of specific industry segments as needed.
• Utilize TWM experience and customer expectations with business acumen to meet and exceed team goals that deliver on the overall growth strategy.
• Represent Envita through alignment in company values and culture that operates through integrity, trust, and respect.
• Prioritize collaboration of innovation, sustainability and delivering on our promises.
• Attend trade shows and conventions while initiating involvement in professional associations
• Stay up t