Strategic Relationships Manager - Zocdoc
New York City, NY
About the Job
Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
To achieve our mission our Executive team must build strong, cooperative relationships with senior leaders across the healthcare industry. As the Strategic Relationships Manager, you will spearhead the development and maintenance of critical executive relationships, including health systems, payors, strategic partners, and key government relations contacts. You will identify high-leverage opportunities for Zocdoc executives (CEO, CFO, CCO) to deepen their relationships with key contacts in the healthcare ecosystem. Additionally, you will craft bespoke, compelling communications to position Zocdoc as a trusted thought leader in the industry.
You'll enjoy this role if you...
- Enjoy the challenge of building relationships with senior leaders
- Have a curiosity about healthcare and the leaders who are shaping the future of the industry
- Care about the details of crafting bespoke personal engagement
- Know how to create and improve the infrastructure to measure the success and strength of our executive relationships
Your day to day is...
- Identifying and executing ways that Zocdoc executives (CEO, CFO, CCO) can deepen relationships with strategically important contacts to advance Zocdoc's commercial goals
- Nurturing relationships with clients, prospects, and critical contents in the healthcare industry; implementing strategies to ensure the organization's relationships reflect positively on the company
- Understanding the healthcare industry inside and out; recognizing opportunities to share Zocdoc's expertise and perspective with industry contacts
- Crafting bespoke communications in a variety of mediums to sophisticated contacts independently in a way that builds credibility for Zocdoc
- Developing compelling and appropriate messaging that scales the ability for Zocdoc executives (CEO, CFO, CCO) to grow and maintain critical relationships throughout the healthcare industry
- Drafting and customizing communication for Zocdoc executives (CEO, CFO, CCO) to use with key contacts, including emails, meeting preparation, personal notes, presentations, and other relevant reporting
- Conducting business with the highest standards of personal, professional, and ethical conduct
- Coordinating with commercial teams to plan and deliver communications to strategic contacts
- Developing a deep understanding of company business and operations to identify opportunities for Zocdoc executives (CEO, CFO, CCO) to deepen relationships in the healthcare industry
- Initiating action from commercial teams when necessary to assist in relationship building
- Facilitating documentation of all interactions with key industry contacts in Salesforce and other mediums
You'll be successful in this role if you...
- Possess 3-5 years of client-facing communication experience, preferably in the healthcare industry
- Are a quick learner, who can understand Zocdoc's business needs and identify opportunities for deeper relationships with healthcare executives
- Have a proven ability to effectively communicate with a sophisticated audience and adapt your writing style to different audiences
- Are extremely detail-oriented without oversight
- Hold a Bachelor's degree
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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