Strategic Support Manager - IndeVets
Philadelphia, PA 19124
About the Job
Voted one of INC.’s Fastest Growing Companies and a Best Place to Work for the past three years, IndeVets is a company devoted to making the lives of veterinarians better. Believe it or not, many, many vets are overworked, burned out, and struggle to balance the extreme demands of their work with family and their personal lives. Our vets are supported by highly competent and nice people in our headquarters striving every day to bring back the balance, fulfillment and joy to veterinary medicine.
Our team is growing faster than a Great Dane and we are looking for more amazing people to join our mission.
As an Account Manager, you will play a crucial role in driving business growth and fostering strong relationships with our Partner Hospitals. You will be responsible for maximizing current partnerships, identifying new opportunities for expansion, and ensuring the overall success of our Associate IndeVet program. In addition to your focus on client relationships, you will also oversee the non-clinical aspects of Associate IndeVets, ensuring that they meet the highest standards of professionalism and quality.
Essential Duties:
• Maximize existing relationships with Partner Hospitals and engage as their primary touchpoint to increase revenue.
• Act as a liaison between Partner Hospitals and IndeVets.
• Build and maintain a strong partnership with all Partner Hospitals to ensure client satisfaction, having detailed knowledge of services offered and consistency of delivery.
• Understand the Partner Hospitals’ business, processes, policies, and strategic direction.
• Work with Recruiting and Clinical teams to maintain a pipeline of qualified talent that aligns with the client's needs.
• Support a team of veterinarians and techs in the day-to-day non-clinical performance of their jobs and personnel actions, leading by example and providing hands-on coaching.
• Develop and oversee a comprehensive employee engagement program tailored for the territory, ensuring consistent implementation, monitoring, and continuous improvement to foster a positive and productive work environment.
• Escalate and corroborate Clinical performance issues with the Clinical Leadership team.
• Establish and execute a business development plan for your personal production and your team.
• Execute the activities that will gain results through client connections and meetings.
• Comply with all operational standards and employment laws and regulations.
• Offer innovative, creative, and effective employment solutions.
• As necessary, visit clients, attend tradeshows and/or other industry events to capitalize on networking and relationship building opportunities.
Competencies:
• Customer Service Oriented – Loves to build rapport/relationships with key stakeholders and teammates
• High Initiative and Goal-Oriented – Self-motivated by targets and interested in opportunities with a growing company; forward thinking self-starter
• Autonomous and Self-Governing – Able to work independently with minimal direction
• Strong multi-tasker; able to juggle multiple projects in parallel
• Team Player – Cooperates well with other and contributes to the overall outcomes of the Company
Physical Demands & Work Environment:
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• HQ office space or home office space
• Travel to HQ office space at minimum quarterly for departmental meetings
• Long periods of time spent in front of a computer screen
• Frequent typing and talking over the phone or Teams
Required Education/Experience:
• 2+ years of Staffing experience in either recruiting or account management position
• Bachelor's degree in business, Marketing, or related field or equivalent business experience
• Proven track record of B2B selling and growing accounts.
• Ability to develop strong working relationships.
• Experience multi-tasking and effectively prioritizing workload.
• Professionalism and ability to communicate at all levels of the client organization.
• Success using both analytics and relationships to drive results.
• Proven ability to juggle multiple account management projects at a time, while maintaining strong attention to detail.
• Possess a relentless determination to make things happen.
• Ability to navigate through a large, complex organization.
• Proven ability to forecast customer needs and upcoming opportunities.
• Proven track record of delivering results in a metrics-driven environment.
• Proficiency using Outlook suite of services, Salesforce, and shared drives.
Benefits
Did we mention we have competitive pay and great benefits? Specifically:
Medical Insurance with a monthly Company contribution
Low-Cost Dental and Vision Insurance
Company-Paid Short-Term Disability Insurance
Low-Cost Long-Term Disability Insurance
Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance
Voluntary Employee, Spouse, and Dependent Life Insurance
Company-Paid Employee Assistance Program (EAP)
Paid Parental Leave
Generous Paid-Time Off
401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period
About Us
*This role is hybrid out of Philadelphia, PA
IndeVets was founded in 2017 to bring balance, fulfillment, and joy to veterinary medicine. In an industry burdened by extreme burnout, we’ve created new ways to work so veterinarians can achieve professional success without personal compromise. We’ve done this by empowering vets with deep seated support and choices that allow them to vet the way they want. Our vets choose roles that are tailored to meet their needs and evolve as those needs change. All this, plus partnerships with thousands of clinics across the country who share our high clinical standards. We are redefining the industry by growing the business of our partner hospitals with the best vets who are once again fueled by passion for vet med. Officially certified as a Great Place to Work®.
IndeVets is an Equal Employment Opportunity Employer. Applicants are considered for positions without discrimination on the basis of race, religion, sex, national origin, citizenship, age, disability, or any other consideration made unlawful by application federal, state, or local laws.
Please be aware that the only legitimate form of email, correspondence, and recruiting comes from an @indevets.com email address or from an IndeVets ICIMS account. If you suspect you have received fraudulent communication from someone impersonating an IndeVets employee, please contact security@indevets.com immediately.
