Student Account Coordinator CL9821 - Stetson University

The Student Account Coordinator/Cashier with have primary responsibilities in the Bursar area. The Coordinator/Cashier will accept and process payments; make monthly payment plan collection calls; answer Bursar, Meal Plan, and Student ID Card related questions; and serve as a customer service position in Bursar’s Office. This position will work in collaboration with other Bursar/Financial Aid staff to ensure timelyposting of payments and refunds.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Greet students, families, and visitors as they enter the OneStop space
• Provide top notch first contact customer service to students, families, and visitors via the telephone, email, and in person
• Staff the front counter as needed
• Provide general billing information to students and parents via phone, email, and in person
• Receive and post cash, check, and monitor credit card transactions
• Daily balancing of cashiering sessions and preparing bank Deposits
• Process Student refunds
• Verify MPP Applications and process
• Answer Main phone line for the Student Account Office
• Assist students in completion of financial documentation
• Assist in the document imaging process including scanning, filing, and mailings
• Responsible for Student Accounts email account
• Open office mail and distribute
• Provide excellent customer service to prospective, current, and former students
• Answer basic questions and provide direction to students with questions in the areas of Financial Aid and Registrar
• Assist staff with additional projects based on the employee’s demonstrated strengths
• Other duties as assigned

• Excellent communication and interpersonal skills are essential
• Strong computer skills, including proficiency in Microsoft Office products such as Outlook, Word, and Excel
• Ability to uphold confidentiality and fully comply with FERPA regulations
• Must be comfortable working with a diverse student population on a one-to-one basis
• Knowledge of basic accounting practices
• Outstanding customer service skills
• Must demonstrate problem solving and critical thinking skills
• Ability to communicate effectively via phone and email
• Ability to multitask in a fast paced environment
• Support the University’sMission and Values in their role

• Experience handling money
• Desire to join a distinct university community committed to inclusive excellence, kindness, and collaboration, as it seeks to move Forward Together in making our community and world a better place

Ideal Candidate Qualifications:

• Experience with Banner preferred
• Prior experience in customer service is highly desirable

Work Environment: The tasks involved in this position are essentially sedentary, with occasional walking, bending, light-lifting or other restricted physical activities. Tasks are regularly performed without exposure to adverse environmental conditions, and they do not require special sensory demands.

Salary Grade: 4