Student Life Specialist- ADMINISTRATIVE SUPPORT POSITION - Capitol Technology University

Student Life Specialist
Part-Time; 20-25 hours a week, Non-Exempt Hourly Position

POSITION SUMMARY:

Under the general supervision of the Dean of Students, the Student Life Specialist is responsible for providing a high level of support for the functions of the Office of Student Life including: Student Accommodations, Student ID Cards, Conduct, Career Services, Advising, Student Success Center, and Parking.

DUTIES AND RESPONSIBILITIES:

• Assist with Right Start Planning Days including scheduling students, reserving rooms and resources, coordinating with IT Services, and proctoring exams.
• Effectively use the student information system to prepare both mail and email communications to students on a variety of issues including student accommodations, conduct, and Dean of Student holds
• Effectively use the student information system to enter in student information and gather information for report generation.
• Effectively use Microsoft Word to prepare mail merge documents for mail, email, or meeting support.
• Serve as front-line person in the Office of Student Life responding professionally and courteously in person and through email and telephone communications to all inquiries from constituents, i.e. students, parents, faculty, administrative and support staff.
• Develop knowledge of university policy and procedure related to university communications, student events, orientation, and student training in order to respond to frequently asked questions.
• Verify charges, payments, adjustments made to department credit card and prepare monthly bill for payment with supporting documentation.
• Draft and document typical communications to support Student Life, Residence Life and the Conduct Facilitator.
• Assemble mailings to support Student Life events including room assignments, career events, and orientation.
• Assist with event and meeting planning by scheduling meetings, distributing invitations, collecting and documenting RSVPs, ordering food, reserving rooms and resources, providing check-in support, taking notes, providing set-up and clean up support, transcribing and distributing minutes.
• Provide support to the Dean of Students and minimal support to the Director of Student Life and Residential Services by composing and preparing routine correspondence for signature and independently preparing recurring reports for review.
• Provide support to the Office of Student Life by maintaining a calendar and scheduling appointments, maintaining a variety of files and records, ordering various supplies on an ad-hoc basis, troubleshooting office technology and coordinating with IT for any repairs or service to office technology.
• Format data from surveys and database queries and distribute to key staff.

Perform such other duties as may be assigned.

POSITION QUALIFICATIONS:

• Must have a strong knowledge of Excel, Word, PowerPoint and ability to both learn and effectively operate the Jenzabar database.
• Two or more years of professional experience in general office practices
• Must have a customer service focus and positive disposition.
• Must be able to work independently and possess proactive thinking/planning.
• Must be able to maintain confidential information.
• Must be able to adapt, learn new tasks/duties/assignments and be flexible.
• Excellent written and oral communication skills
• Must be flexible and open to changing demands and business decisions
• Possess strong problem solving skills in addition to detail focus
• BS/BA preferred

PHYSICAL DEMANDS:

Ability to bend, stretch, twist, or reach within your body, arms, and/or legs. Ability to push, pull, lift, carry, or maneuver weights up to twenty-five (25) pounds independently or with assistance. Ability to stand and/or sit for extended periods. Requires repetitive motions for operating computer mouse and keyboard. Requires ability to effectively communicate on the telephone. Requires use of Computer monitor and ability to comprehend written materials.