Student Services Coordinator II - Iowa State University
Ames, IA
About the Job
Position Title:Student Services Coordinator II
Job Group:Professional & Scientific
Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience
Preferred Qualifications:• Experience that demonstrates strong organizational skills and an ability to manage recurring office processes and a variety of requests from both staff and students
• Experience with computer software, including Microsoft Office, and demonstrated ability to learn multiple software platforms
• Administrative support experience that includes scheduling and coordinating events
• Experience communicating to broad audiences (e.g., coordinating communication through newsletters, websites and social media)
• Experience that demonstrates strong written and oral communication skills
• Experience working with students in a supportive manner
Job Description:
Summary
The Women’s and Gender Studies, Leadership Studies, Communications Studies, Graduation+, BOLD, and STEM Scholars Programs in the College of Liberal Arts and Sciences are seeking applicants for a full-time Student Services Coordinator II position responsible for administrative and academic support to the interdisciplinary programs.
This position encompasses a range of responsibilities aimed at supporting the college's academic community. Assisting with special events, this role coordinates schedules and takes minutes during faculty and committee meetings. Managing supply procurement and handling office tasks, such as answering questions in person and over the phone, are also key aspects of the role.
In addition to these duties, this position tracks student progress by utilizing student information databases and generating reports, supports space and course management, survey management, and provides logistics support for faculty searches. Communicating with students and program partners, this position also plans student-focused events and helps students access necessary resources.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Example of Duties• Provides program or service support in department efforts to counsel, guide, and provide resources for students.• Assists in the delivery of services and programs for students such as scholarship coordination, disability services, academic success programs, and resources, etc.• Performs a variety of administrative support activities.• Ensures documentation and records are maintained.• May assist with coordinating events, marketing and communication, and creating resources.Level Guidelines• Career-level position demonstrating proficiency and knowledge of related competencies• Works under direct to general supervision and may receive guidance on more complex assignments• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature• Applies thorough knowledge to respond to inquiries and requests• Able to resolve most problems and issues and respond to requests without escalation• Provides guidance to students• May provide supervision to one to two other staff or lead a small work team
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS804
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: October 17, 2024
Posting Close Date:October 30, 2024
Job Requisition Number:R15719
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
Job Group:Professional & Scientific
Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience
Preferred Qualifications:• Experience that demonstrates strong organizational skills and an ability to manage recurring office processes and a variety of requests from both staff and students
• Experience with computer software, including Microsoft Office, and demonstrated ability to learn multiple software platforms
• Administrative support experience that includes scheduling and coordinating events
• Experience communicating to broad audiences (e.g., coordinating communication through newsletters, websites and social media)
• Experience that demonstrates strong written and oral communication skills
• Experience working with students in a supportive manner
Job Description:
Summary
The Women’s and Gender Studies, Leadership Studies, Communications Studies, Graduation+, BOLD, and STEM Scholars Programs in the College of Liberal Arts and Sciences are seeking applicants for a full-time Student Services Coordinator II position responsible for administrative and academic support to the interdisciplinary programs.
This position encompasses a range of responsibilities aimed at supporting the college's academic community. Assisting with special events, this role coordinates schedules and takes minutes during faculty and committee meetings. Managing supply procurement and handling office tasks, such as answering questions in person and over the phone, are also key aspects of the role.
In addition to these duties, this position tracks student progress by utilizing student information databases and generating reports, supports space and course management, survey management, and provides logistics support for faculty searches. Communicating with students and program partners, this position also plans student-focused events and helps students access necessary resources.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Example of Duties• Provides program or service support in department efforts to counsel, guide, and provide resources for students.• Assists in the delivery of services and programs for students such as scholarship coordination, disability services, academic success programs, and resources, etc.• Performs a variety of administrative support activities.• Ensures documentation and records are maintained.• May assist with coordinating events, marketing and communication, and creating resources.Level Guidelines• Career-level position demonstrating proficiency and knowledge of related competencies• Works under direct to general supervision and may receive guidance on more complex assignments• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature• Applies thorough knowledge to respond to inquiries and requests• Able to resolve most problems and issues and respond to requests without escalation• Provides guidance to students• May provide supervision to one to two other staff or lead a small work team
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS804
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: October 17, 2024
Posting Close Date:October 30, 2024
Job Requisition Number:R15719
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
Source : Iowa State University
