Student Success Advisor - Baltimore City Community College

Description/Job Summary

Under supervision of the Director of Student Success, the Student Success Advisor commits to advising students in their pursuit of academic excellence and personal development. Employees in this class provide leadership in strategies that support students as they learn about academic expectations and requirements, practice successful learning strategies, manage personal responsibilities, and navigate college systems. In addition, the student success advisor develops and implements programs and events that engage students and support their abilities to clarify career and/or transfer goals, to improve their academic success behaviors, and to engage in and connect to the college community. This position supports student success in the areas of academic advising, career exploration, understanding financial and academic consequences of lack of academic progress, and student engagement to enhance commitment to goal attainment. Evening and rotating weekend (Saturday) hours are required.

Responsibilities/Duties

• Provides advising sessions via in-person (drop-in or virtual), appointments, group sessions and/or any additional modes as determined by the division;
• Provides accurate academic, career and transfer advising to new students, continuing students, returning students and transfers into the College;
• Builds rapport with students, setting and reinforcing student expectations;
• Assists students with understanding their placement and provide effective advisement for developmental education;
• Assists transfer students with reviewing previous academic history, providing guidance on course selection and making referrals for official evaluation;
• Works collaboratively across the college community to support to students in the career pathways;
• Assists students with understanding degree completion requirements;
• Promotes student engagement and college completion by connecting students to appropriate resources and activities;
• For assigned caseloads, develops academic plans, monitors advising milestone progress, academic status and progress towards completion;
• Supports students through Satisfactory Academic Progress (SAP) appeals processes to continue Financial Aid eligibility;
• Documents advising meetings in compliance with established Student Success Center processes;
• Supports students engaged in reinstatement processes after returning from academic dismissal;
• Provides academic advising/coaching for students who are not in good academic standing;
• Recommends, designs, and supports the implementation of programs related to college entry, progress, completion and/or transition for the entire student body;
• Engages in classroom outreach and other College activities representing the department/division as assigned;
• Participates in college wide projects and/or committees as assigned; and
• Other duties as assigned.

Required Qualifications

• Bachelor's degree.
• Minimum of two years' experience as an academic advisor and/or higher education experience.

Preferred Qualifications

• Master's degree in a relevant field (counseling, college student affairs, higher education administration, etc.),
• Demonstrated experience as an academic advisor and understanding of advising practices and strong presentation skills,
• Experience responding to a variety of internal and external constituencies,
• Experience interpreting policies and making decisions independently and experience using Banner or similar technology.