Student Support Advisor - Stride, Inc.

Job Description

Are you passionate about serving students and families in a well established virtual environment? South Carolina Learns, established in 2013, oversees two fully accredited, virtual charter schools. We provide an individualized virtual education so students are prepared to enter the workforce or continue with postsecondary education regardless of circumstance.

The Student Support Advisor is the primary point of contact for assigned students/families for non-instructional matters. The role helps foster a high touch approach to educational support and exhibits a commitment and desire to provide the best experience possible for students and families. The role empowers families to increase their involvement and assist in their student's education, facilitates engagement in school activities and provides clear and consistent communication regarding school expectations and activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Oversees a caseload of students assigned to as the primary point of contact with the school
  
• Monitors student participation and works to contact students who do not attend; (Using the GO Outreach Box to identify SS struggles);
  
• Using Guided Outreach, or GO Box, ensures a Strong Start at the school and identifies students showing signs of academic decline as determined by course grades, log-ins, course activity and missing assignments, and initiates appropriate student support interventions;
  
• Arranges support conferences as needed to address performance concerns;
  
• Assists students in creating plans to Student Support plans;
  
• Oversees the onboarding process for assigned students;
  
• Provides a reactive response to students who reach out for support;
  
• Provides proactive outreach to students identified at risk using GO Outreach Box: 2, 3 and 5;
  
• Provides ongoing re-registration support;
  
• Serves as a liaison between the student, Learning Coach and teachers to ensure that all school personnel understand how to contact and communicate with the student in a manner that builds ties between the student and the school;
  
• Provides outreach, training, and support to families who respond to Students First Check In surveys as it relates to family engagement to enhance the sense of community and belonging;
  
• Provides individualized attention and support to students and Learning Coaches identified for training gaps or requested networking within the school community;
  
• Serves as a point of contact for all non-instructional issues after placement, ensuring students have all necessary equipment and know both how and when to access their courses;
  
• Initiates meaningful contact by phone with students and their Learning Coach;
  
• Participates in the live online orientation sessions;
  
• Oversees weekly office hours/help sessions to support new families through the Strong Start process;
  
• Serves as a liaison between students and/or Learning Coaches and teachers and/or administration;
  
• Identifies school programs, resources, assistance to help each family make the most of what the schools have to offer;
  
• Increases professional knowledge and skills by attending required staff meetings; participating in school and K12 sponsored Professional Development and seeking other professional learning opportunities.
  

Required Qualifications

• Two (2) years of college
  
• Two (2) years of experience in education OR
  
• Equivalent combination of education and related experience
  
• Strong written and verbal communication skills;
  
• Excellent problem-solving skills;
  
• Organizational skills, multi-tasking abilities;
  
• Customer service focus;
  
• Adaptable and comfortable in a fast-paced work environment;
  
• Experience coordinating academically-oriented clubs and extracurricular activities;
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency;
  
• Familiarity with the online learning experience;
  
• Ability to travel 25% of the time;
  
• Ability to pass required background check.
  

Preferred Qualifications

• Experience working with the proposed age group;
  
• Experience supporting adults and children in learning and the use of technology;
  
• An ability to learn new technology tools quickly (e.g. database and web-based tools);
  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to