Student Support Representative (West Bend) - Moraine Park Technical College

Overview

Working at Moraine Park Technical College is much more than a job, it’s an opportunity to help influence the future of higher education. As a part of Moraine Park’s robust Student Services department, you will have the opportunity to directly impact prospective and current students– helping to enrich their educational journey from enrollment to graduation, and beyond. Each employee at the College is an integral part of the Moraine Park mission, and we work diligently to hire candidates with aligned values to help move the mission of Moraine Park forward. 

Position Summary:

Moraine Park Technical College is seeking a full-time Student Support Representative for our West Bend Campus.  The Student Support Representative provides admissions, registration and records, financial aid support, and customer service to visitors and students in person or via telephone. 

The successful candidate will have high school diploma or equivalent and two years of customer service or related experience.  

Join us at Moraine Park Technical College, where we strive to make a positive difference in the lives of our students!

We will accept applications until the position is filled; however, applicants who apply by October 8, 2024 will be considered in our first review of applicants.

Responsibilities:

• Greet internal and external visitors. Provide support and guidance as it relates to admissions, registration, records, financial aid processes, and other College information in person or via telephone.• Provide assistance to students utilizing Student Self-Service. Troubleshoot, research, and follow up with student error messages with accounts, emails, and the CRM (Customer Relationship Management) system. Reset passwords as necessary.• Process semester registrations and withdrawals, add and drop course sections, and process record changes and overrides in the ERP (Enterprise Resource Planning) system. Process incoming transcripts and Financial Aid paperwork. • Validate, collect, and process fees and payments. Close and reconcile cashiering sessions. • Work in coordination with all areas of the College to respond to and process student requests.• Operate and provide backup assistance to switchboard operators in relation to the paging and emergency broadcasting system.• Perform other duties as assigned.

Experience & Qualifications:

• Knowledge of software applications, including Microsoft Office 365 (Office Suite, Teams, SharePoint, etc.).• Excellent written and verbal communication skills to communicate clearly and effectively with end users, colleagues, and management to provide a complete and timely explanation of issues and decisions to ensure customer satisfaction.• Ability to establish and maintain effective working relationships with internal and external customers. Ability to collaborate and work effectively as part of a team. • High degree of integrity and professionalism and a demonstrated ability to respect the confidentiality of information and demonstrate critical and systems thinking.• Ability to plan, organize and prioritize work; analyze information, resolve problems and make recommendations. • Ability to take initiative, work independently with little supervision and make sound decisions with minimal direction.• Demonstrated ability to work effectively with diverse populations by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.Desired Qualifications:• Associate degree in a related field.• Knowledge of the Family Education Rights and Privacy Act (FERPA).• Experience with an ERP/student information system, preferably Banner. Experience with document imaging.Any combination of necessary experience and qualifications which provides desired knowledge, skills, and abilities.

Hiring Range: $20.28-$23.86

Starting: November 2024

Hours/Schedule/Travel: Academic: Monday – Friday, 8:00 a.m. – 4:30 p.m. (37.5 hours), Summer: Monday - Thursday, 7:30 a.m. - 4:30 p.m. (34 hours)

Benefits information: Please click here for a summary of our benefits.