Student Worker - Student Intake Specialist - Grand Canyon Education

Position Summary/Purpose:

The Student Intake Specialist - Student Worker is responsible for collecting information about new or returning students to ensure admissions files are completed promptly with all transfer transcripts. This position works with student files at any given time, is customer service focused, and supports the student in the front-end enrollment process effectively and efficiently. In addition, the student worker is responsible for collecting students missing transcripts.

Primary Responsibilities/Accountabilities/Essential Functions:

• Understands and applies GCU admission requirements accurately to all students programs of study.
• Processes all the necessary steps to receive transcripts by GCUs workflow, policies, and requirements.
• Contacts students and other colleges/universities to respond to student transcript status.
• Responds to students and counselors, regarding transcript statuses promptly with complete and accurate information.
• Professional, solution-oriented communication with internal and external customers regarding resolving missing admission file documents/transcripts.

Equipment Used and Responsibility:

• MS Office
• Cisco Jabber
• Dual Monitors
• CRM
• Campus Vue

Qualifications:

• Basic computer skills including proficiency with MS Office Suite and working with multiple systems at one time.
• Outstanding attention to detail and effective research skills.
• Ability to analyze, interpret information, and effectively troubleshoot solutions and assist students/counselors in the collection of transcripts/documents.
• Able to interact and build relationships with internal and external customers in a professional demeanor.
• Professional phone skills, able to create urgency in phone conversations to ensure productivity and solution-orientated while remaining respectful/professional.
• Ability to work in a team environment collaboratively and cohesively.

Experience/Education:
Grand Canyon University is committed to a student-first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelors program or Masters program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

• Sitting: 4-8 hours a day
• Standing: 0 hours a day
• Walking: 1-2 hours a day
• Lifting: Never
• Carrying: Never
• Pushing: Never
• Bending: Never
• Squatting: Rarely
• Kneeling: Rarely
• Climbing: Rarely
• Reaching: Occasionally
• Grasping: Never
• Fine Eye to Hand Coordination: Rarely
• Driving: Occasionally, Rarely
• Work Environment: Office building on site. Work performed is primarily inside, and occasionally outside depending

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2025