StudentLink Social Media Designer & Counselor - New York University

In partnership with the StudentLink Management Team and Social Media Team, this position is responsible for all visual aids including still photographs, videos, and digitally created images. These visual aids can be used in digital platforms (websites, TV ads, social media accounts, etc.) and in print publications (newspapers, magazines, banners, promotional items, etc.). The incumbent will work in tandem with the Senior Operations Manager and the other members on the team to ensure a smooth delivery of social media, communication, and outreach contents and fulfillment of projects. The incumbent will also plan, execute and assist in social events. Serve as a ‘Tier 2’ resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person more complex client inquiries and issues related to student billing and payments, financial aid, housing and dining services, registrar services and other defined inquiry categories. Respond to inquiries and resolve issues professionally and courteously displaying a comprehensive knowledge of federal regulations, department and student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar (“Home Office”). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive Director or other resource including those within other areas (Information Technology, University Human Resources, Student Health Center, Housing, etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student issues.

Required Education:
Bachelor's Degree

Required Experience:
2+ years experience in graphics and video design for social media, digital pictures or the equivalent combination of education and experience. Experience with digital and video editing software (e.g. Canva, InDesign, Adobe Premiere). Experience working in student services areas such as financial aid, bursar, registration principles and practices, or an equivalent combination of education and experience

Preferred Experience:
Change management experience including the ability to understand business requirements.

Required Skills, Knowledge and Abilities:
Strong understanding of design and branding as related to development of marketing materials. Demonstrated proficiency with Microsoft Office, specifically Excel, Access and PowerPoint. Strong attention to detail. Ability to review and analyze key external trends and influences from a wide range of information used to support the development of sourcing plans. Strong critical thinking and reasoning skills. Excellent written, verbal, and interpersonal skills. Demonstrated ability to work proactively, independently, and to maintain accountability for one’s work product.

Preferred Skills, Knowledge and Abilities:
Demonstrated ability to understand multiple and diverse stakeholder groups.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $84,975.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

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