Subject Matter Expert II (VTC SME) - Oneida Technical Solutions

About Us:
Oneida Technical Solutions, LLC (OTS) has a proven track record of delivering IT support and related services in complex, regulated, and secure environments, including those within the U.S. Department of Defense (DoD), law enforcement, healthcare, retail, and the casino gaming industry. OTS is a wholly-owned subsidiary of Oneida Innovations Group and the parent company of Croop-LaFrance (CLF), an established federal contracting firm.

Job Description: Subject Matter Expert II (VTC SME) - Gunter

Location: Gunter Annex, Alabama

Position Overview: We are seeking a highly skilled Subject Matter Expert II (SME) with extensive experience in Video Teleconferencing (VTC) systems to join our team at Gunter Annex. This role requires deep technical expertise in maintaining and troubleshooting VTC, audio, and video hardware and software solutions. The SME will also perform duties aligned with Field Service Technicians when not engaged in VTC-related tasks.

Key Responsibilities:

• Serve as a Subject Matter Expert, providing in-depth knowledge and analysis of highly specialized applications, operational environments, and functional systems.
• Maintain, troubleshoot, and optimize existing VTC, audio, and video hardware and software solutions.
• Conduct pre-coordination activities with site POCs, including audio and video testing, resource setup, and connectivity support for meetings.
• Monitor, troubleshoot, and remediate live meetings, ensuring seamless VTC operations.
• Manage, maintain, and recommend equipment upgrades, reporting real-time status updates on upgrades or repairs.
• Identify multimedia failures/discrepancies, track actions taken to resolve issues, and report operational issues to the Field Manager and Government POCs within 24 hours of discovery.
• Apply advanced mathematical principles and methods to solve complex technical problems in engineering and other scientific applications.

Qualifications:

• Extensive experience with VTC systems, including setup, maintenance, and troubleshooting.
• Proven ability to provide technical knowledge and analysis for highly specialized applications and operational environments.
• Strong background in Field Service Technician duties, with the capability to perform these tasks as needed.
• Excellent problem-solving skills, particularly in resolving multimedia and technical issues.
• Ability to work independently and effectively communicate with team members and site POCs.

Preferred Experience:

• Prior experience with VTC systems in a military or government setting.
• Background in cyber strategy, IT modernization planning, or technology innovation.
• Familiarity with datacenter consolidation, cloud strategy, and enterprise performance management.

Equal Opportunity Employer:
Oneida Technical Solutions, LLC is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.

Please be aware - all roles require a 5-panel Hair Follicle Drug test