Substance Use Disorder Counselor Program Coordinator - NAMI San Diego

Company Description: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization that provides free education, support services, and advocacy to improve the quality of life of everyone affected by mental illnesses.

Primary Responsibilities/Function: Next Steps is an integrated care program funded by San Diego County to address the physical health, mental health and substance use needs of participants along with their needs for food, clothing, shelter, transportation and other social services. Staff provides clients and family members who visit the San Diego County Psychiatric Hospital (SDCPH) and its Emergency Unit with onsite support and resource information that promotes successful recovery and reentry into the community. The team consists of trained Peer Support Specialists, Substance Use Disorder (SUD) Counselors and Behavioral Health Clinicians, most of whom have lived experience with serious mental illness, substance use or a co-occurring disorder or have a family with lived experience. Staff offer services that are culturally and linguistically appropriate.

Duties and Responsibilities:

Primary responsibilities for SUD Counselor Program Coordinator:

• Meet with leadership team to help support program goals and objectives.
• Provide training and support to new hires.
• Build onboarding and training documents to help support new hires.
• Responsible for knowing all SUD roles. Function on both Hospital and Community Teams, as well as able to cover for any daily task as needed. This coverage may include: enrollments, coordination of care, standing desks, client groups and others as needed.
• Lead and participate in monthly SUD meetings.
• Review and provide feedback for all discharging clients, as needed.
• With Office Manager, track all SUD certifications and CEU needs, as well as share community opportunities for CEUs for continued SUD certification.
• Provide individualized support for each SUD Counselor, including strength building and specialization.
• Shadow SUD Counselors as needed to learn their roles and offer mentorship.
• Provide teambuilding and morale-boosting offerings to help team cohesion.
• Cover call-outs as well as coordinate coverage for assignments needed each day.
• Write and update policy and procedural documents on an ongoing basis.
• Review program staff mileage and submit for billing.
• Assist in interviewing and hiring as needed.

Additional responsibilities of Coordinator when in SUD Counselor role:

• Provide brief ASAM screenings to clients referred from the hospital.
• Provide orientation to the program and the concept of recovery. 
• Develop and implement crisis and recovery plans.
• Provide brief individual and group recovery services, information, education, linking to community resources and recovery options.
• Provides a variety of interventions including brief individual counseling, crisis intervention, collateral services and other relevant recovery-related services to clients.
• Establish trusting relationships and collaborate with clients, family members and/or significant others to facilitate client's recovery. 
• Provide education to clients and their significant others regarding substance misuse.
• Participate in treatment team meetings in conjunction with clinical staff as needed.
• Prepare and implement discharge plans.
• Integrate recovery concepts with sound theoretical and practical applications of brief rehabilitative and individual, group and milieu counseling principles.
• Display regular and reliable attendance.  Report to and depart from work on time, as scheduled.
• Successfully function as a team member.
• Accurately document patient progress and every interaction correctly on forms and into computerized record system in a timely manner.
• Comply with all NAMI SD/IC and program rules, policies and procedures, including HIPAA requirements, to maintain strict confidentiality.
• Deliver short term-support and crisis services as needed.
• Provide messages of hope and recovery to clients, family members and significant others. 
• Establish and maintain supportive relationships with patients and their families from diverse cultural backgrounds.

Other duties as assigned.

Accountability: SUD Counselors report to the director of the Next Steps program.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing and walking.
• Must be able to lift up to 15 pounds at times.

Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications:

• Possess a state-approved SUD certification or registration through CAADE or CCAPP upon hire and maintain active certification while employed.
• AA degree preferred.
• Prefer self-identified as a peer or family member of a peer.
• Knowledge of San Diego County's behavioral health and social services.
• Able to communicate effectively both verbally and in writing.
• Experience in community mental health and the peer recovery model preferred.
• Able to work with minimal direction and supervision.
• Comfortable working in a psychiatric hospital based behavioral health service setting.
• Ability to work under pressure in a fast-paced environment.
• Able to set priorities and react appropriately to emergency situations.
• Basic knowledge of computer software (Microsoft Office, Word, Excel), email and web navigation.
• Demonstrated ability to maintain confidentiality.
• Available to work evenings, weekends and holidays as required by contract. Schedule is usually Sunday through Thursday or Tuesday through Saturday, 8:30 a.m.-5:00 p.m.
• Willing and able to drive personal car for work purposes and transport clients as appropriate.
• Have valid California driver's license and comprehensive automobile insurance as required by law.
• Have a satisfactory driving record and be willing to sign an authorization to enroll in the Department of Motor Vehicles' Employee Pull Notice Program. By participating in this program, NAMI SD/IC promotes driver safety through monitoring of the driving records of employees who transport clients.
• Will not be debarred or excluded from participation in Federal programs by the General Services Administration and/or the Department of Health and Human Services of the Inspector General.
• Clear TB Test.
• Added plus: bilingual and bicultural in Spanish, Arabic, Vietnamese, or Tagalog or other Asian language.