Sugarloaf Hotel Valet and Bell Service Captain - Sugarloaf

The Sugarloaf Mountain Hotel is looking for an outgoing and organized team player to become our Bell & Valet Program Captain for the coming winter season. Our Bell Captain manages the day-to-day operations of the bell and valet team members. The Bell Captain will also assist in the recruiting, interviewing, scheduling, training, and coaching of team members. This is a full-time seasonal position that is eligible for an end of season bonus as well as great team member perks and discounts. Previous supervisory and hospitality experience is preferred. Individuals looking to exceed guest expectations are encouraged to apply.

• Lead by example and able to carry out all duties of the bell team members. This includes, but is not limited to greeting guests at arrival, carrying and transporting luggage to and from rooms, taking the lead with prepaid groups, and answering any questions about Sugarloaf Mountain Resort and the surrounding area.
• Encourage and train staff to provide the highest level of service to all guests. Hold staff accountable, counsel, and discipline in a productive manner, as needed. Create a positive and productive work environment that works cohesively and communicates well with all Resort departments.
• Work with Resort Lodging Manager to compose weekly schedules according to staffing needs, occupancy, and group arrivals and departures. Must manage labor costs and understand monthly budgets.
• Operation of valet service, making sure all guest keys and vehicles are secure and well kept. Staff must be proficiently trained in and aware of all valet procedures.
• Ensure cleanliness of parking lots and arrival experience at the hotel, bell desks, bell closets and lobby.
• Able and willing to work long hours outdoors in changing weather conditions. Must be able to lift up to 50 lbs. unassisted.
• Abide by and uphold Sugarloaf Mountain Resort and Boyne, USA policies and procedures.

• High School Diploma or degree equivalent required
• Valid Driver’s License and a clean and clear driving record
• Previous guest service experience in a hotel or resort environment is preferred and management experience is appreciated
• Must enjoy working outdoors!

Sugarloaf Team Member Benefits include:

• Free lift pass for skiing and/or riding (at Sugarloaf, Sunday River, Pleasant Mtn, and Loon)
• Discounts at resort F&B and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other Boyne and partner resorts
• Eligibility for end of season loyalty bonus