Sugarloaf Reservation Sales Agent (Seasonal) - Sugarloaf
Carrabassett Valley, ME 04947
About the Job
Overview:
Sugarloaf is seeking personable and friendly people to work as seasonal agents in our reservations call center. A Sugarloaf Reservation Sales Agent plays a key role in helping guests plan their Sugarloaf vacations. A Reservations Agent is expected to manage a high volume of telephone calls to assist guests in making their lodging reservations; in selecting resort packages and lift ticket options; and must also be able to respond to guest queries regarding a wide variety of additional resort offerings. If you enjoy talking to people and creative problem solving, this is the job for you!
Responsibilities:- Respond to a high volume of phone calls to assist guests with reservations and inquires
- Be knowledgeable of resort offerings and events to assist guests in their vacation planning
- Be able to develop knowledge of the resort and surrounding area to respond to general guest questions
- Be able to forward guests with complaints/concerns to supervisor for resolution
- Have the willingness to be trained on reservation software
- Knowledge of industry and area preferred but not required.
- Prior customer service/sales preferred but not required.
- Willingness to learn is a must
- Must be able to multitask, be well organized, and be detail oriented
- Must be available weekends/nights/holidays
- Must be at least 18 years of age and have a High School Degree or GED equivalent
Sugarloaf Team Member Benefits include:
- Free lift pass for skiing and/or riding (at Sugarloaf, Sunday River, Loon and Pleasant Mtn)
- Discounts at resort F&B and retail locations
- Discounted ski/snowboard lessons and rentals
- Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
- Discounted passes at other Boyne and partner resorts
- Eligibility for end of season 5% loyalty bonus
- Team Members may also be eligible to earn up to 40 hours of paid time off
Source : Sugarloaf