Suicide & Crisis Lifeline Quality CoordinatorSuicide & Crisis Lifeline Quality Coordinator - American Technology Consulting

Position: Suicide & Crisis Lifeline Quality CoordinatorLocation: Indianapolis, IN (Remote)Duration: 08 Months (Extendable)Webcam InterviewDescription of services:• Develop State quality plan for 988 Suicide and Crisis Lifeline Centers,ensuring alignment with Vibrant and SAMHSA requirements• Collaborate with quality teams at each of 5 Indiana call centers to ensurecompliance with Indiana’s plan• Conduct quality improvement activities including but not limited to:Communication to sites, prepares QI documents, facilitates logistics, compilesfindings, develops finding and compliance reports• Regularly monitors accrediting body standards to align with Indiana Code andRule.• Develop and carry out plan for complaints and incident reporting in alignmentwith quality team• Collects, manages, and analyzes data pertaining to initiatives to improvequality, identify trends• Participates in development and implementation of provider training,education, and forums in preparation for quality improvement changes andupdates.• Facilitates training, implementation, and compliance activities perrequirements.• Assist in revising training material as needed.• Monitors provider’s quality measures progress, outcomes, and implementation ofcorrective action plans as needed.• Develops, maintains, and monitors tracking logs and databases to ensurecomplete and accurate data is entered within the designated timeframes.• Develops and delivers educational and technical assistance initiatives basedup on data analysis• Performs other duties as assigned.Desired qualifications:• Personal/Lived experience accessing crisis services for a mental health,substance use, and/or suicide-related crisis• Experience with quality plan development and implementation• Experience with data and technical assistance• Familiarity witho Indiana Codeo SAMHSA Behavioral Health Crisis Care Best Practiceso Crisis Hotline Accreditations• Demonstrates cultural and linguistic competence and understands impact ofunique challenges for underrepresented groups accessing crisis services,including BIPOC, LGBTQ+ populations, and rural communities• Ability to work collaboratively with cross functional teams• Clear written and verbal communication skills• Comfort, willingness and ability to learn, adopt, and utilize new technologyand software• Excellent project coordination skills, including multitasking and settingpriorities on work assignments