Summer 2025 - Digital Training Intern (Hybrid) - PPL Services Corporation

Company Summary Statement :As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.Overview:

A PPL Intern is a temporarily employed full-time college student in an accredited four-year institution of higher learning, who is offered a work-study program designed to give college students practical work experience in their field of study. This program often helps students determine career interests. Beyond the scope of the actual tasks performed, the student becomes familiar with a corporate environment and gains practical skills and knowledge to supplement their classroom experience. This position is responsible for assisting the IT Training Department to produce training documentation (job aids and videos) for IT and business projects.

Responsibilities:

• Become an integral part of project teams to ensure the successful rollout of new technology and major enterprise upgrades.  Attend project meetings and work with team members and supervisor to determine project deliverables and timelines
• Create and review training materials as requested by the IT Training team to ensure technical accuracy and to maintain company formatting and technical writing standards.
• Use technology to develop high-quality and innovative training solutions that will promote and support the use of enterprise and business applications.
• Identified projects include working with project teams for successful implementation of an upgrade to agile processes and workflows, upgrades to Windows 11, training documentation for customized Gas Information Tracking & Traceability application, Office 365, and numerous other applications (desktop or mobile).
• Assist with conducting training as needed for IT project rollouts;
• Monitor courses and inactivating client accounts in Learning Management System;
• Interact with business clients and developers to create, edit, and post training documentation on the company’s internal website
• Other duties as assigned by management.

Qualifications:

Basic Qualifications

• Completed freshman year of undergraduate studies with declared major in Business, Education, Information Technology, Communications, Journalism, or another related field. 
• Minimum 3.00 GPA.
• Strong writing skills with attention to detail. 

Preferred Qualifications

• Knowledgeable of Microsoft Office, experience in Publisher and Excel preferred.
• Experience with mobile applications.
• Comfortable speaking in front of groups of people.
• Ability to work well on teams and excellent interpersonal and communication skills.
• Possess leadership skills.