(Summer 2025) Student, Intern - Customer Service (Utility) (Little Rock, Arkansas, United States) - Entergy

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Arkansas, LLC 

Entergy’s Customer Service Department is the face of Entergy and responsible for establishing and maintaining positive relationships with current and future customers.  
 

JOB SUMMARY:
Gain experience and exposure to practical customer service applications within the utility industry. Individual normally works under close supervision and will perform a variety of functions and work on various projects, working with customer service analysts and customer service managers.
 

INTERN JOB DESCRIPTION:  

Working in a team environment to assist customer service personnel in day to day activities including but not limited to:

•    Providing customer service support by resolving customer frictions as they occur
•    Utilizing billing software to research customer account activity to resolve customer issues
•    Developing and documenting internal customer service processes
•    Supporting the Company’s product and services initiatives to enhance the customer experience
•    Reviewing and supporting advanced metering infrastructure (AMI) 
•    Reviewing and supporting the engineering design process
•    Participating in customer coordination calls with customer service personnel
•    Work on special projects to assist in improving customer satisfaction
•    Performing and supporting a wide variety of detailed analysis in customer service-related areas

•    Processing department mail, assisting with Net Metering applications, and assisting with billing projects.
 

EDUCATION REQUIREMENTS:
•    Currently enrolled and pursuing an undergraduate degree program, masters or doctorate degree in a relevant field of study
•    Cumulative GPA of 3.0 or higher required (on a 4.0 scale)

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: 

• Experience with MS Outlook, Excel, Word, PowerPoint, and PowerBI is a plus.  
• Strong data entry skills with attention to details.

WORK CONDITIONS:

• Office and Field work.
• Some situations might require ability to work in adverse climate conditions and physical nature of work may require walking long distances in uneven off-road environments.
• Some travel may be necessary.

#LI-KM1

Primary Location: Arkansas-Little Rock Arkansas : Little Rock 
Job Function: Students / Early Careers
FLSA Status:  
Relocation Option: No Relocation Offered
Union description/code:  
Number of Openings: 1
Req ID: 115511
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.