Summer Internship - Product Support Standard Jobs at Cleveland Brothers

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a high energy Intern – Product Support Standard Jobs for our 2024 Summer Internship Program.

Are you looking for a unique opportunity to gain firsthand experience within our dynamic product support team? We recognize the valuable contribution that fresh perspectives and innovative ideas can bring to our organization!  By offering internship opportunities, we aim to provide aspiring professionals with a platform to gain hands-on work experience and practical learning in their respective fields.

We’re seeking a highly motivated Standard Jobs Intern to join our team at our Harrisburg or Murrysville, PA office.

Position Summary:

A Standard Jobs Intern at Cleveland Brothers Equipment will play a crucial role in bridging the gap between product support sales, service operations and quoting systems. This internship offers a unique opportunity to gain hands-on experience in analyzing standard operating processes, identifying technology requirements, and contributing to the development of innovative and efficient solutions.

Primary Responsibilities:

• Maintains and organizes all built-standard jobs that are used by the sales and service departments when quoting repair costs to customers, as well as being used in total maintenance and repair contract pricing and machine life cycle costs.
• Creates and updates all service letter standard jobs in the dealer business software.
• Creates preventative maintenance standards on all new machine models in the Cleveland Brothers equipment population.
• Maintains the standard job catalog.
• Adds new base serial numbers and modifies existing base serial numbers as needed to mirror the existing machine population in Cleveland Brothers territory.
• Creates and maintains preventative maintenance contract pricing for Caterpillar equipment.
• Update the repair parts list with revised part numbers as required.
• Assesses the accuracy of standard jobs with supervisors on a yearly basis.
• Identifies and works with branches to review job utilization and updates parts and/or labor changes of standard jobs if necessary.
• Works cooperatively with both the sales and service departments to achieve realistic standard job pricing.
• Fields questions via phone or email regarding standard jobs
• Trains users on how to utilize systems to quote standard jobs.

Skills / Knowledge / Qualifications:

The preferred candidate will be currently pursuing a Bachelor’s degree and/or any field related to the heavy equipment industries, and be able to demonstrate:

• MS Office proficiency: Familiarity with tools like Word, Excel, and PowerPoint.
• Organizational skills: Ability to manage tasks, schedules, and data efficiently.
• Strong communication abilities: Both written and verbal.
• Critical thinking: Problem-solving and decision-making skills.
• Self-starter: Demonstrating initiative and proactiveness.
• Research and writing skills: Useful for tasks like policy development and employee communications.

Why Join the Cleveland Brothers Team:

• Advancement: Start your career with a dynamic organization that wants to see you succeed! As an Intern, you will see and experience limitless career opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security and potential to obtain an essential role with an organization that is around for the long haul.

About Us:  Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat^® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.