Sup, Clinical Coordinator - Emergency Room - F/T Evenings - Hackensack Meridian Health

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. 

The Supervisor of Clinical Coordinator is responsible for all activities related to Capacity Management including, but not limited to, coordinating the patient placement, and the patient flow required to provide appropriate, effective, and efficient patient care. This role is empowered to remove barriers and bottlenecks related to patient placement and flow. Notifies and communicates with Nurse Managers, Administrative Supervisors, Physicians, Medical Directors on Call, and Administrator on Call when appropriate.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in Nursing
• Minimum of 3 years of professional nursing experience in the Emergency department
• Knowledge of nursing principles, practices, and techniques
• Knowledge of state and agency laws and regulations governing professional nursing practices
• Excellent written and verbal communication skills
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms

Education, Knowledge, Skills and Abilities Preferred:

• Master's degree in Nursing or a related field
• National nursing certification
• Previous experience in bed management and/or patient progression

Licenses and Certifications Required:

• NJ State Professional Registered Nurse License
• AHA Basic Health Care Life Support HCP Certification
• Advanced Cardiac Life Support Certification
• Pediatric Advanced Life Support Certification

Licenses and Certifications Preferred:

• National Nursing Certification

• Uses clinical expertise to coordinate the placement of elective and emergent admissions as well as transfers from other facilities in accordance with clinical standards and guidelines ensuring that all patients are admitted or transferred to the most appropriate available bed.
• Clinically knowledgeable of disease entities, epidemiological issues, and circumstances that have implications for the placement of patients.
• Tracks bed availability and expedites patient transfers.
• Walking rounds in the Emergency Department to identify & discuss barriers to discharge, build relationships with staff & educate staff to the role of the CCS.
• Monitors bed availability on all nursing units as well as pending discharges assessing the ability to meet the needs of the Emergency Department.
• Acts as a resource to patient placement staff as to the type of patient that each unit can accept and the type of equipment or medications that can be used or given on each unit, using policies and procedures as a guide.
• Knowledge of ED volume of patients and type.
• Utilizes technology to maintain accurate files and reports.
• Demonstrates the ability to work with others to achieve and support the mission of the medical center.
• Demonstrates accountability for the professional development of self and peers through formal and informal education and evaluation in collaboration with Professional Education.
• Utilizes downtime procedures when appropriate.
• Demonstrates strong problem solving skills while making clear decisions in a fast-paced environment.
• Demonstrates active listening skills to accurately interpret and respond to inquiries
• Provides superior customer service for all types of interactions by maintaining a positive, friendly and pleasant attitude at all times. Seeks to improve the customer experience by minimizing hold times and speaking clearly and confidently without hesitation. Keeps customers informed regarding updates on requests until resolution is achieved
• Demonstrates a team-focused collaborative attitude in which it is clear that there is a willingness to support the department's goals and vision and a willingness to work flexible hours as needed to ensure 24/7/365 service to the medical center
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.