Superintendent at McMahan's Flooring, Inc

Customer Service

• Actively seek customer interfaces.
• Quick implementation of practices/processes needed to meet customer expectations quickly
• Builds rapport with customers, including all levels of management, maintenance, and leasing
• Provides requested information to customer in a timely manner
• Resolves complaints and warranty issues within 24 hour time period; forward details to EVP, President, and Operations Managers

People

• Promotes a positive work environment.
• Continuously works to improve internal relationships with fellow team members, manufacturers representatives, and vendors
• Actively works directly with installation and operations team with field issues and concerns.
• Focused on solution-based management tactics and works well under pressure

Operations

• Responsible for daily punch and turn schedules for jobs
• Creates and maintains information in accordance to policies/procedures
• Monitors quality standards with inspections of installations
• Ensure MFI Installation Guidelines are followed at all times
• Assist with installer training and feedback

• Work closely with customer to know problems and correct them early in installation process
• Work closely with manufacturers to assure conformance to specifications and installation guidelines
• Collaborates alongside Operations Manager with load out and installations
• Ability to multitask effectively and an ability to plan all stages of flooring installations which included thorough follow through
• Completes reports (Weekly Activity Reports or WAR) on weekly basis to ensure visit frequency and customer satisfaction

Communication

• Responsible to create a productive department through written and verbal communication
• All correspondence must be in a professional manner
• All calls and emails from customers must be addressed or returned within one hour

WORK REQUIREMENTS:

Scheduling:

• Employee will be required to work at least 45 hours per week. Monday through Friday is the work schedule; however, employee will be included on the Saturday rotation for installation management.
• Employee will be required to attend all mandatory meetings and events as communicated by immediate supervisor.

Physical:

• Ability to work on multiple tasks
• Pleasant and clearly understandable phone voice
• Ability to lift and carry 10+ lbs.
• Ability to operate computer and other equipment in office
• Ability to operate forklift and other equipment relating to flooring installations
• Ability to sit at a desk for more than an hour at a time
• Ability to bend and stoop in order to file or shelve
• Must have sufficient mobility to move around office and warehouse
• Must be able to move about to visit customers routinely
• Ability to drive in vehicle for long periods of time and make numerous stops
• Ability to work indoors and outside in varying temperatures

Technical:

• Microsoft Office
• Microsoft Excel

Responsibilities and Duties

Bilingual - English and Spanish preferred

Flooring Experience a must.

Job Type: Full-time

Experience:

• Flooring: 2 years (Required)
• Field Superintendent: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road