Supervising Supports Planner - Service Coordination, Inc.

Position Title: Supervising Supports Planner
Employment Status: Full-time
Reports to: Program Manager
Creation Date: 5/1/2021
Agency Division: SPS
FLSA Status: Exempt
Pay Grade:

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.
Position Summary: The Supervising Supports Planner is a critical position that ensures services provided by each Supports Planner (SP) is of the highest quality and that Support Planners are well supported to carry out job responsibilities. This position supervises an average of eight Support Planners and utilizes a situational leadership approach to support and develop team members. This position is a member of the Leadership team, collaborating with other leaders, including members of the Senior Leadership team, to develop and implement innovative solutions that further our mission. Interviews, hires, and supervises Supports Planners (SP) as they support people with medical needs. Provides guidance and services such as training to Supports Planners. Ensures services provided by Supports Planners meet state mandated and SCI set standards.
SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization’s mission statement, core operating values and policies and procedures. Follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:
• Manages Support Planners’ Performance to ensure work meets Quality Person-Centered standards
• Ensure that Supports Planners are using person-centered practices and principles in all aspects of their role including language and actions with the people supported and external stakeholders and Team Members
• Monitors Key Performance Indicators (KPIs).
• Completes monthly quality checks and audits for oversight and performance evaluations.
• Ensures Supports Planners performance expectations are met
• Conducts interviews for vacant Supports Planner positions. Partners with People & Culture on all recruitment initiatives.
• Conducts 6-month and annual performance evaluations for Team Members
• Utilizes situational leadership to develop Team Members’ knowledge and skills
• Takes disciplinary actions consistent with SCI policies and procedures to address performance concerns.
• May provide support for a small number of people supported on occasion.
• Coordinates and oversees new Maryland Department of Health (MDH) referrals and Supports Planner Transfers.
• Responsible for updating Compliance Trackers and ongoing monitoring, using the Microsoft 365 Suite and other internal and external databases.
• Prepare and conduct regular supervisions and check-ins for Team Members
• Participate in organizational and program meetings, work groups and committees to stay informed and contribute to policies, procedures, and practices.
• Communicates SCI mission, vision & values to agencies, the people we support and their families and service providers
• Speaks to community groups to explain and communicate SCI purposes, programs and policies
• Forms cooperative relationships with external stakeholders
• Participates on and organizes external tasks forces and work groups
• Supports SP training by reinforcing topics covered in New Team Member Training, reviewing SCI policies and procedures, coordinating shadowing opportunities, observing, identifying and delivering training based on strengths and areas in need of development
• Performs all duties as described and others as required, using the foundation of SCI philosophy and values

Supervisory Duties:
• This position supervises an average of 8 Support Planners.

Education Required:
• Bachelor’s degree in human services field required. Master's degree in a human service field preferred
• Project Management and career development courses completed within the first 3- 6 months of Supervising Supports Planner position start date

Experience Required:
• At least 3 years’ case management manager experience; OR 1 year of case management experience with 3 years of Leadership Experience
• Direct experience and ability in working with people who have disabilities, the elderly, those with behavioral challenges, those with medically complex needs, and other populations, and ability to advocate on their behalf

SCI Value Related Competencies:
• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Required Competencies:
• Decision Making: Identify a range of alternatives and evaluating potential courses of action
• Problem Solving: Using a solution-based approach, identify options and workable solutions
• Job knowledge: Possessing the basic knowledge necessary to perform the job or function
• Achievement: Striving to accomplish high goals or standards
• Initiative: Taking action without being told to do so
• Trustworthiness: Securing the confidence of others through consistent words and actions
• Respect for others: Working to understand and empathize with the position of others
• Interpersonal communication: Interacting effectively with others to convey thoughts and ideas.
• Building Relationships: Establishing and maintaining positive rapport with others
• Service Orientation: Responding to others in a timely manner to satisfy their needs
• Teamwork: Working cooperatively with others to accomplish goals or objectives
• Dependability: Reliably following through on commitments made to others
• Flexibility: Willingness to take alternative actions given appropriate justification
• Detail Orientation: Attending to all steps and follow-ups necessary to accomplish a task
• Professionalism: Conducting oneself with high standards and integrity
• Planning: Looking forward in addressing tasks to anticipate steps and contingencies
• Stress Tolerance: Maintaining stable performance under the pressures of work or life
• Work Attitude: Approaching work with a positive “can do" mindset
• Time Management and Organizational skills: Plans and exercises conscious control of time spent on specific activities

Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s (SCI) Recruitment Committee and subject to change based on business needs.

In recognition of the continuing COVID-19 pandemic, SCI and Montcordia are committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at sashford@sc-inc.org.

SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at kathryn.eckert@sc-inc.org or 410-218-5581.

SCI and Montcordia are committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.