SUPERVISOR - BANQUET - Hard Rock International (USA), Inc.

The Supervisor of Banquets coordinates the daily operation of meeting and banquet functions, including in-house food and beverage services, audio/visual vendors, linen services and entertainment needs according to customer contracts.  The position assists the Manager to clearly define and train Supervisors and Line Level service staff to deliver detailed, world class service to our convention and social customers.  The banquet leader will represent the catering department for all off site events and coordinate the details of property events on the lawn venue.  The Banquet Captain will act as a Relief Assistant Manager Banquet Services when banquet volume is at minimum levels.

Coordinates with Food and Beverage Leadership and provides leadership coverage in other food and beverage outlets when banquet volumes are low.

• Maximizes employee’s morale through leading by example in demonstrating Spotlight behaviors to both guest and employees and provides the tools, guidance and support needed to enable all banquet employees to give world class guest service.
• Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings farewells) and encourages employees to build relationships with the guests.
• Responsible for understanding competitive set and creates service strategies to differentiate from the top hotels and catering operations.
• Maintains an efficient program of scheduling to ensure high standard of service with the use of minimum man hours.
• Controls wine and spirit inventories and works with banquet staff to maintain budgeted pour costs.
• Participates in hands on beverage training to include basic wine service, proper setting and clearing of tables and up banquet selling techniques.
• Ensures that all service staff are exposed to all menu items and has the opportunity to taste and critique all customer experiences.
• Works with local vendors to provide additional product exposure and tastings to the banquet team.
• Candidate ensures strong communication with kitchen and stewarding when supervising designated events.
• Inspect all banquet rooms for cleanliness and the appropriate set up prior to scheduled events.
• Conducts pre-function briefing with food servers to ensure complete understanding of the function.
• Accurately prepare and post banquet checks for daily functions.
• Delegate job duties to food servers during set up to optimize staffing.
• Assists in maintaining inventory of banquet equipment and repair.
• Advises Custodial staff of areas in need of attention.
• Provides guidance and training to banquet staff regarding all procedures and food and beverage service as outlined in Banquet/Catering job standards.
• Understands Hotel policies and procedures as they apply to the position. Knowledgeable in issues such as fire, accident and loss, theft, emergency procedures, gambling, liquor sales and consumption.
• Maintains good working relationships with members of other departments and serves as a liaison between departments.
• Make sure prompt and courteous service is consistently provided to all customers and that employees conduct themselves in a professional manner at all times.
• Coordinates details with Catering Manager and Banquet Manager.
• Conducts and or participates in daily BEO meetings and clearing defines the guests’ needs to the operational staff.

Knowledge, Skills & Abilities

• Ability to bend over, lift, and carry ten entrees on an oval (approximately 50-60 pounds).
• Ability to work 10-14 hour shift with 90% of that time spent standing and walking with 10% of shift spent sitting working on computer.

Education and Experience

• High School Diploma or Equivalent, College or Food and Beverage degree preferred.
• Major Hotel experience preferred in a leadership capacity.
• 2-3 years’ experience as a Banquet Captain in a major hotel with revenues in excess of 10 million dollars preferred.
• Well versed in all facets of banquet service skills, including American, French, and Russian.
• Microsoft, Word and Excel experience required.
• Delphi experience preferred.

Physical Demands and Work Environment