Supervisor, Business Operations - WorldMark Tropicana - Travel + Leisure Co.
Las Vegas, NV
About the Job
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.As a Business Operations Supervisor for Wyndham Destinations, this person will be responsible for delivering quality support for our Sales and Marketing processes. This person not only provides exceptional support to all guests and business partners, but also ensures that same level of service is met by their team. This person is responsible for the implementation and adherence to operational processes and procedures, protection of company assets, deployment of new initiatives, and cultivating partnerships with all teams onsite. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!
How You'll Shine:
Deliver exceptional and consistent customer service to our guests, business partners and team.
Implement new processes to improve customer service.
Protect data when interacting with our guests to ensure they receive the best experience with us.
Protect and audit company assets by consistently adhering to our policies and procedures.
Ensure your team is up to date on all operational procedures that govern our business.
Lead and/or coordinate the training of new hires and new business initiatives.
Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends.
Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalate appropriately to leadership.
Help guide your team members to build their personal brands and demonstrate how they can successfully leverage their resources.
Help design reporting that provides critical data insights to make business decisions.
Create development plans for your team members to help elevate their performance.
You'll Partner With:
Sales and Marketing teams
Human Resources
Resort Operations
What You'll Bring:
Proficient in MS Excel, MS Word, general computer skills, and smart devices.
Availability to support business throughout weekends and holidays.
Experience delivering outstanding customer service.
Experience leading teams or influencing others preferred (not required).
You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
