Supervisor, Clerical - AmTrust Financial Services, Inc.

Prior Workers’ Comp. claims assistant experience and advanced knowledge of CA WC laws, rules and regulations is critical; as well as, good handling of customer concerns relative to claims management.  This position involves team work and the ability to work well with and without supervision.  Must have excellent written and verbal communication skills, and provide non-technical support to one claims examiner and/or supervisor.  This position also must provide leadership, claims assistant training to ensure compliance with Best Practices and share knowledge across the organization. 

Responsibilities include, but are not limited to:

• Responsible for Pool/Team
• Ensure Timely payments of indemnity benefits;
• Return phone calls in a timely fashion;
• Ability to research payment type, dates of service and/or payment amounts;
• Provide assistance and support regarding inquiries from policyholders, vendors and injured workers;
• Complete benefit notices, including but not limited to, objections, denials and acceptance notices on a timely basis;
• Provide back-up support for peers as needed;
• Train new claim assistants on new role and processes
• Conduct random audits of claims assistant work product on a monthly basis to ensure compliance with internal policies and procedures and CA State rules and regulations
• Assist with DIR / DWC CA State Audits and reinsurance audits
• Address personnel Issues

• Experience working (4 years or more) with and extensive knowledge of CA WC laws, rules and regulations
• Excellent written and verbal communication skills; ability to document notes and compose and edit correspondence and notices
• Excellent customer service skills; ability to handle most customer/vendor/injured worker issues; provide and assist through viable solutions
• Present an excellent image of company to external contacts
• Team player:  able to work well with internal and external contacts
• Ability to work with numbers
• Work independently; ability to solve problems with little or limited supervision
• Excellent computer skills including word processing, spreadsheet development and analysis, electronic mail, database maintenance and update, develop graphic representation of data
• Excellent multi-tasking skills

#LI-NS1

#LI-HYBRID

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.