Supervisor, Clinical Services - House Rx

We're looking for a Supervisor, Clinical Services to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career. 

About the Role

As a people manager, you will play a pivotal role in developing a high functioning team to meet the daily needs of our program operations. This role will be accountable for maximizing the productivity of your team without sacrificing quality of work.  You will report to the Manager of Clinical Services and assist in professional development, performance reviews, as well as other administrative duties. 

What You'll Do

• Lead a team of Specialty Care Coordinators and/or Pharmacists. Provide daily oversight of activities, ensuring team is engaged and consistently delivering exceptional care
• Determine care coordinator deployment across customer sites, coordinate coverage and training to ensure continuity of service to all live clients
• Partner with operations leadership on methodology to measure and encourage accountability and consistent execution on core care coordinator functions, including prior authorizations, financial assistance, and patient outreach
• Focus on coaching, performance management, and professional development to deliver on our commitment to supporting individual growth
• Provide subject matter expertise to clients on the implementation and ongoing operation of the dispensary operations
• Develop and maintain internal processes for ongoing dispensary operations as well as a consistent workflow for flexible customer needs 
• Collaborate with training lead to ensure a productive employee experience in both training and retraining efforts 
• Support performance reviews and execution of performance improvement plans 
• Own scheduling, PTO coverage and expense reports for direct reports 
• Execute a consistent audit plan and measure improvements 
• Work alongside the operations and implementation team to ensure successful clinic launches 
• Ensure key processes are in place before launch and assess for any areas of service failures 
• Support plans to increase productivity/performance of the clinical ops team 
• Champion team morale 
• Lead 1:1s with team to identify professional development opportunities and support removing any blockers identified 

About You

• You are excited about working in a start-up environment and helping to launch new clients.
• You are knowledgeable about the business of specialty pharmacy or have the willingness and capacity to learn specialty pharmacy operations from a team of experts.
• You know the importance of change management and can empathize with those that are experiencing the change. 
• You have managed people and high functioning teams before.  Experience managing a non-exempt workforce preferred.
• You enjoy learning new technologies and have been exposed to some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc)
• You are a creative problem solver interested in positively impacting each patients' pharmacy experience and each team members' employment experience

Excited about the opportunity, but worried you don't meet all the requirements? Apply anyway, and give us both the chance to find out.

Expected Salary:  $70K - $85K

This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits.

Why You Should Join Our Team

A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.

At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We're committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between. 

In particular, we offer:

• Paid time off
• Generous parental leave 
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake

We're backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.