Supervisor - Crumbl Cookies

Starting at $21/hour!

Operating hours are Monday-Thursday 7AM-10PM, Friday-Saturday 7AM-11PM. Closed Sunday.

Supervisors are hourly tipped employees responsible for overseeing the execution of operational functions within the business, and acting as a direct leader to Bakers. Supervisors report directly to Management.

Supervisor Responsibilities include, but are not limited to these points in addition to Baker Responsibilities:

• Read, understand, follow, and model all company policies consistently

• Establish a safe, secure, inclusive, welcoming, and healthy environment for employees and customers

• Ensure Bakers are meeting performance expectations, brand and company standards, and food safety standards at all times

• Efficiently and proactively plan workload for employees and delegate tasks as needed

• Clearly communicate information and instructions to employees

• Consistently meet or exceed communicated deadlines

• Train new and existing Bakers to perform required tasks efficiently with high quality

• Coach Bakers as needed to meet expectations

• Partner with Management on escalated Baker Performance Management as needed

• Effectively handle customer service issues and complaints, partnering with Management if further escalation is needed

• Support inventory processing and organization to meet all company and food safety standards

• Share observations, idea-share, and provide feedback upward to Management

• Open and close the store including assurance of physical security of the building

• Cash handling responsibilities including counting the drawer, daily deposits, and processing change

• React quickly to situations that require immediate attention

• Maintain a professional appearance and attitude in a fast-paced environment

• Consistently provide reliability with high integrity and a strong work ethic

Supervisor Requirements and Essential Functions include, but are not limited to these points in addition to Baker Requirements:

• Be at least 18 years of age

• Ability to work up to 40 hours in a work week (Monday-Saturday)

• Ability to work in a hot, hectic, and loud environment for entire shifts - up to 10 hours

• Stand, walk, bend, crouch, and use hands (gross and fine manipulation) for entire shifts - up to 10 hours

• Strong written and verbal communication skills

• Computer and technological literacy

• Possession of a cell phone or mobile device for in-the-moment or emergency communications

Job Type: Full-time

Benefits:

• Employee discount
• 4 day work week
• PTO
• Sick Time
• Supplemental Benefits

This position offers a unique opportunity to join a growing brand and make a significant impact in a leadership role. We're looking for enthusiastic individuals who are passionate about creating exceptional customer experiences and fostering a positive team environment.