Supervisor, Customer Care - Residential - Cable One Inc.

Job Description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

(Position Summary)

(**applicable only to remote option positions) We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT).

What you will do to contribute to the company's success

• Supervise and coach creating a high performing, fun, and successful team environment.
• Attract, hire and develop new customer delight talent who thrive in a fast-paced, creative culture.
• Analyze assigned call center reps. and provide on-going training to enhance team performance further and ensure team meet and/ or exceeds customer delight goals.
• Create an environment that fosters teamwork, accountability, and positively impacts the customer experience. Provides input as well as communicates company strategy and motivates the team toward achieving company vision, mission, and purpose.
• Provides coaching and feedback to team members by inspiring
  trust, encouragement, motivation, and accountability. Creates coaching
  plans in a feedback-rich environment based on performance standards.
• Oversee selling additional services by recognizing opportunities and customer needs to up-sell accounts.
• Make decisions and solve problems while working under pressure.
• Work with others to resolve problems, handle requests or situations.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2 or more years of overall business experience.
• 2 or more years Call Center Leadership experience.
• 2 to 5 years Inbound Sales experience in telecommunications.
• Excellent interpersonal, verbal, and written communications skills.
• Basic functional, analytical skills (budgeting, costing) in a call center environment.
• Strong relationship building, sales skills, and business acumen, including responsiveness and technical understanding of customers' present and future needs.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures.

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

We're an Award-Winning Organization!

• 2021 to 2023 Forbes' "America's Best Midsized Employers"

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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