Supervisor Customer Service Analytics - Bimbo Bakeries USA
Chicago, IL
About the Job
Supervisor Customer Service Analytics
req40950
Employment Type: Regular
Location: CHICAGO,IL
Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
Come join the largest baking company in the world and our family of 20,000 associates nationwide!
Top Reasons to Work at Bimbo Bakeries USA:
Salary Range: $70,700 - $91,900
Annual Bonus Eligibility
Comprehensive Benefits Package
Paid Time Off
401k & Company Match
Position Summary:
Bimbo® Bakehouse is a proud division of Grupo Bimbo. Our capabilities span from Artisan Breads and Rolls to Bagels to Pastry Goods across different sizes, flavors, and formats. We provide expertise and innovative solutions to grow your retail in-store bakery and foodservice businesses.
The Manager of Customer Supply Chain Analytics role is an integral part of developing a customer-centric supply chain, highly responsive to strategic and customer driven requirements that look to maximize service while optimizing cost-to-serve objectives, enabling efficient order management, and smooth production planning/forecasting.
Functionally, this role will be responsible for developing, managing, and driving continuous improvement of end-to-end Customer experience across all Bakehouse distribution channels/business entities with the use of data, technology, and customer/broker/IBP business understanding. Strategically, this role will be responsible for growing and strengthening supply chain related customer/broker relationships operating as a source of information, insights, and recommendations, and acting as a liaison with IBP. Tactically, the role provides order data (SO, PO, ISO, CM, DM) and system related support to Customer Service, manages reporting and root cause analysis, maintains supply chain MDM and system parameters, and takes an active role in special projects such as system integrations, development, and deployment.
Key Job Responsibilities:
Strategic:
o Collaborate with Sales, Supply Chain Operations, and IT teams to manage new customer and item setup.
o Establish strong relationships with customers, brokers, suppliers and 3PL teams.
o Present supply chain KPIs and provide insight into performance opportunities across a wide range of teams (external and internal associates), including senior leaders.
o Proactively work with functional leaders to identify improvement areas and capture action plans to achieve best-in-class outcomes/processes.
o Implement new supply chains as required to support business.
req40950
Employment Type: Regular
Location: CHICAGO,IL
Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
Come join the largest baking company in the world and our family of 20,000 associates nationwide!
Top Reasons to Work at Bimbo Bakeries USA:
Salary Range: $70,700 - $91,900
Annual Bonus Eligibility
Comprehensive Benefits Package
Paid Time Off
401k & Company Match
Position Summary:
Bimbo® Bakehouse is a proud division of Grupo Bimbo. Our capabilities span from Artisan Breads and Rolls to Bagels to Pastry Goods across different sizes, flavors, and formats. We provide expertise and innovative solutions to grow your retail in-store bakery and foodservice businesses.
The Manager of Customer Supply Chain Analytics role is an integral part of developing a customer-centric supply chain, highly responsive to strategic and customer driven requirements that look to maximize service while optimizing cost-to-serve objectives, enabling efficient order management, and smooth production planning/forecasting.
Functionally, this role will be responsible for developing, managing, and driving continuous improvement of end-to-end Customer experience across all Bakehouse distribution channels/business entities with the use of data, technology, and customer/broker/IBP business understanding. Strategically, this role will be responsible for growing and strengthening supply chain related customer/broker relationships operating as a source of information, insights, and recommendations, and acting as a liaison with IBP. Tactically, the role provides order data (SO, PO, ISO, CM, DM) and system related support to Customer Service, manages reporting and root cause analysis, maintains supply chain MDM and system parameters, and takes an active role in special projects such as system integrations, development, and deployment.
Key Job Responsibilities:
Strategic:
- Develop and manage customer/broker Supply Chain contact relationships to support information sharing, activity prioritization, and Supply Chain KPI alignment.
- Gather and implement Supply Chain customer requirements across all internal and external systems/processes.
- Manage customer portals and related order management platforms.
- Develop and manage customer-centric Key Performance Indicators for each distribution channel.
- Work with IT and consultant teams to scope, recommend, and deploy technology solutions to improve OTC process efficiencies, Supply Chain customer compliance and performance metrics.
- Manage customer order data and reporting:
o Collaborate with Sales, Supply Chain Operations, and IT teams to manage new customer and item setup.
o Establish strong relationships with customers, brokers, suppliers and 3PL teams.
- Manage Supply Chain Key Performance Indicators (KPIs) and facilitates continues improvement process:
o Present supply chain KPIs and provide insight into performance opportunities across a wide range of teams (external and internal associates), including senior leaders.
o Proactively work with functional leaders to identify improvement areas and capture action plans to achieve best-in-class outcomes/processes.
- Work with Customer Service and Planning COE to facilitate adequate order fulfillment (Global Order Promising) opportunities to maximize performance (minimize allocation challenges and maximize order fill and on-time performance).
- Transition and integration management:
o Implement new supply chains as required to support business.
- Deductions management:
Source : Bimbo Bakeries USA
