Supervisor, Dental Assistant - Chiricahua Community Health Centers, Inc

Job Title: Supervisor, Dental Assistant

Reports To: Manager, Health Center Manager Dental

Job Summary: Supervises and directs clinic dental assistants and assists in supervision of dental operations.

Qualifications and Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.

Essential Job Duties and Responsibilities

• Supervises Dental Assistant Staff
• Supervises clinic dental assistant staff, to include hiring, training, evaluating, and conducting disciplinary actions and other personnel actions as required.
• Assists in providing in-services and training, hands-on coaching, and other staff development tools and resources to dental assistant staff.
• Manages and adjusts dental assistant staff scheduling in collaboration with other Dental Assistant Supervisors to ensure adequate coverage and efficient time usage at all clinics.
• Monitors daily workflow of dental assistant staff, including review of work done.
• Travels to any location as needed. For float positions, mileage may not be paid.
• Works extended hours as needed.
• Working assigned weekends is required.

• Implements Quality Assurance Efforts
• Takes patient and staff complaints/compliments and involves other necessary staff to assess and resolve the situation.
• Ensures dental assistants follow CCHCI policies and procedures as well as all local, state, and federal laws and regulations.
• Participates in quality control endeavors.
• Provides and facilitates the completion of necessary dental patient forms.
• Assists in the implementation of and follow up on internal Quality Assurance measures.
• Performs and tracks required reporting as assigned.

• Ensures Effective Clinic Operations
• Acts as a liaison between providers and other dental offices.
• Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer's instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
• Maintains dental supplies inventory by anticipating and ordering needed supplies.
• Works closely with Clinic Leadership Team to resolve patient flow issues.

• Assists Dentist or Dental Hygienist in the Performance of Dental Procedures
• Identifies patient health care service requirements while being aware of age specific needs and protocols.
• Directs patient to operatory, obtains and records accurate routine patient vital signs.
• Prepares, processes, and mounts intra-oral and panoramic radiographs.
• Prepares patients for services being rendered by provider.
• Assists provider with positioning and passing instruments and performing suctioning.
• Assists provider in examination of patients and gives instructions as directed by provider.
• Fills out all appropriate and necessary paperwork as well as ensures patient and provider signatures on paperwork.
• Completes necessary documentation in patients EDR and EHR chart.
• Maintains updated treatment plans for patients.
• Takes preliminary impressions and/or prepares models.
• Cleans, stocks, and prepares operatory stations between patients.
• Performs sterilization of instruments and equipment in a timely manner.
• Complies with infection control policies and protocols.
• Stocks supply carts as necessary.
• Accesses necessary charts for documentation and messages.
• Acts as a liaison between providers and other care givers.
• Processes referrals and sends Prior authorization tasks.
• Answers phone calls, tasks, and returns any necessary phone calls in a timely manner.
• Assists with inventory control and laboratory service tracking.
• Calls and schedules patients for follow up services from laboratories.
• Answer phone calls and take messages. Returns patient calls as directed by provider.

Minimum Qualifications - Education, Experience, Certificates & Licenses:

• High School Diploma or GED.
• Minimum two years of experience as a Dental Assistant required.
• Any combination of education and/or experience that provides the necessary skills required may be considered.
• Certification as a Dental Assistant required.
• Cardiopulmonary Resuscitation (CPR) certification required.
• Current Certified Dental Assistant required (DANB Certified) within 6 months in position.
• Coronal Polish (CP) Certificate required.
• X-Ray Certification required.
• Valid Fingerprint Clearance Card required.
• Hospital registration may be required (as needed for sedation and operating room procedures).
• Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.

Preferred Qualifications:

• Supervisory or other leadership experience preferred.

Required Language Skills:

• Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
• Bilingual in English and Spanish preferred, but not required.
• Ability to comprehend and understand dental terminology.
• Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.

Physical Requirements:

• Ability to frequently exert enough force to move objects weighing up to 25 pounds.
• Ability to frequently remain in a stationary position for up to two hours.
• Ability to constantly move about inside the workplace to assist patients, operate office or dental equipment, etc.
• Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, and other office machinery.
• Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
• Ability to discern the nature of sounds at a normal spoken volume.
• Possesses a range of body motion and ability to exert enough force to lift and move adult and pediatric patients.

Other Required Knowledge, Skills, and Abilities:

• Ability to perform medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
• Ability to skillfully gather and analyze data.
• Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
• Ability to identify and resolve problems in a timely manner.
• Knowledge of HIPAA and ability to always maintain patient confidentiality and privacy.
• Computer literacy required.
• Familiarity with Electronic Dental Records and dental x-ray software preferred.
• Ability to provide excellent customer service by mail, telephone, and in-person.
• Ability to maintain positive working relationships with CCHCI management and providers.
• Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
• Demonstrated leadership skills with ability to build effective teams.

Work Environment & Conditions:

• Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
• Work occasionally involves dental equipment and machinery with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
• Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings, evenings, holidays, and weekends.
• Work requires the ability to be contacted by cell phone during or outside of regular work hours.