SUPERVISOR - DEPOSIT ACCOUNT SERVICING AND RECORD at Judge Group

Job Title: Supervisor - Deposit Account Servicing and Records

Department: Deposit Account Servicing

General Description:

The Deposit Account Services Supervisor will have an advanced understanding of financial regulations for all accounts and processes to enhance decision-making. This role is responsible for leading innovative initiatives, analyzing and monitoring risk, and supporting and leading the team in account processing. The supervisor will oversee and manage all aspects of Deposit Account Services, Records, and Fulfillment teams with integrity, respect, and efficiency. Advanced knowledge of trust accounts, levies, subpoenas, and state laws is required.

Key Responsibilities:

1. Legacy Planning: Document and pass on institutional knowledge to ensure leadership continuity. Collaborate with successors for a smooth transition and provide ongoing support. Develop new processes and enhance existing policies/procedures to ensure service excellence and scalability. Establish processes to monitor service and implement improvements as necessary.

2. Records and Fulfillment: Lead teams to meet service level agreements, ensuring accuracy and attention to detail. Protect the company from liability by ensuring processes follow established procedures and guidelines, including bank secrecy and anti-money laundering laws.

3. Digital Leadership: Drive digital transformation within the organization by embracing innovation, taking risks, and empowering the team to drive positive change.

4. Leadership and Strategic Planning: Provide visionary leadership and strategic guidance to the team. Develop and communicate a clear vision, mission, and objectives to ensure alignment with organizational goals. Provide insights and recommendations based on a comprehensive understanding of financial dynamics.

5. Communication: Use various communication mediums to share insights, updates, and strategic direction. Foster transparency in financial reporting and decision-making processes. Promote a positive, inclusive, and engaging work environment by encouraging skill development, coaching for improvement and growth, and inspiring others through words and actions.

6. Regulatory Compliance: Identify and assess financial risks, implementing measures to mitigate potential challenges. Ensure compliance with financial regulations and reporting requirements.

7. Administration: Administer, process, and maintain staff payroll, scheduling, personnel reports, disciplinary actions, performance appraisals, management analysis, and summary reports. Review, approve, and remit vendor billing statements promptly.

8. Account Management: Oversee account management, ensuring accuracy and compliance with financial regulations. Develop and implement account management strategies to optimize financial outcomes. Apply fraud detection and reporting techniques as necessary. Responsible for Retention Schedule program oversight.

9. Team Management: Foster collaboration within the team and across different departments. Collaborate with cross-functional teams to align financial strategies with broader organizational goals. Provide financial expertise to support decision-making across departments. Mentor and guide team members, nurturing their professional growth and development. Identify opportunities for training and skill enhancement to keep the team at the forefront of industry trends.

10. Risk Management: Develop and maintain an understanding of pertinent regulatory requirements and risks. Establish and maintain control activities that mitigate risks consistent with the Credit Union’s risk appetite, ensuring operational integrity and compliance with applicable regulations.

Qualifications:

• Education: Minimum of a high school diploma or equivalent. A bachelor’s degree in finance, accounting, business administration, or a related field is preferred.
• Experience: 5 years of experience in senior financial roles with a proven track record of success. Advanced knowledge of legal considerations related to trust accounts, subpoenas, levies, and other relevant relationships. Strong analytical and strategic thinking skills. Thorough understanding of financial regulations and compliance requirements. Excellent communication and interpersonal skills. Ability to provide financial leadership in unconventional circumstances.
• Skills: Extensive experience in team management and leadership roles. Successful track record of navigating complex challenges, inspiring high performance, and driving sustainable success. Advanced knowledge of trust account, subpoena, and levy regulations at federal, state, and local levels. Strong legal comprehension and ability to interpret trust and court documents accurately. Advanced problem-solving skills and timely responses. Proficient in using systems, databases, and other relevant technologies. Independent, self-motivated worker who takes initiative without supervision. Highly flexible and adaptable to sudden changes in the work environment. Ability to analyze situations and make critical informed decisions that support strategic objectives.