Supervisor, Direct Sales - Ziply Fiber

Position Title: Supervisor, Direct Sales

$31,500 to $54,000 annually, plus an annual target commission of $44,000

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities everyday. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.  

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better. 

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. 

Job Summary

The Supervisor, Direct Sales is responsible for building and maintaining a local Sales team for Ziply’s Residential Sales Organization. This includes teams that sell door-to-door in Residential neighborhoods, MDU residents, and Small to mid-size businesses.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Hire, onboard, train, support, and manage a high performing sales team of 10+ Direct Sales Account Executives.
  
• Facilitate the creation of e-learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer.
  
• Host community building events as new fiber areas & properties are launched.
  
• Assist in building new reporting processes for sales team.
  
• Meet and exceed monthly sales performance expectations for all sales channels you’re responsible for.
  
• Monitor and evaluate sales performance reporting dashboards with BI team.
  
• Create and monitor lead and lag sales performance measurements.
  
• Marketing team collaboration; offer strategy & communication, collateral material creation & distribution.
  
• Financial responsibilities include- operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others.
  
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis.
  

Qualifications:

• Bachelor's degree desired, advanced degree preferred.
  
• 1+ years of Telecom industry experience.
  
• 1+ years of Sales Supervisory experience.
  
• Documented record of meeting and exceeding sales performance expectations.
  
• Excellent communication and customer service skills.
  
• High proficiency in MS Office products.
  
• Strong financial analysis and project management abilities.
  
• Competency in making data-driven business recommendations.
  
• Analytical and problem-solving aptitude.
  
• Must have reliable transportation and willing to travel as needed.
  
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
  

Knowledge, Skills and Abilities:

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations
  
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
  
• Strong verbal and written communication, attention to detail, and organizational skills.
  
• Ability to work within critical deadlines.
  
• Ability to adjust to rapidly changing priorities and schedules.
  
• Ability to provide excellent customer service.
  
• Ability to drive on behalf of the company in a safe and responsible manner
  

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle.

Work Environment and Additional Information

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

Bachelor's degree desired, advanced degree preferred. 1+ years of Telecom industry experience. 1+ years of Sales Supervisory experience.