Supervisor Distribution (After Sales)

McDonough, GA, US, 30253

Requisition ID: 863259
Position:2nd Shift Supervisor (Aftersales)

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.

GENERAL FUNCTION 

The Distribution Supervisor manages the day-to-day operations of the After Sales Warranty and Repairs department with a focus on service. The Supervisor is responsible for continuous improvement, daily management of all labor resources, and achievement of KPI’s, goals and objectives established for the department and facility.

MAJOR DUTIES AND RESPONSIBILITIES

• Supervises, plans, organizes and problem solves for the Warranty Department.
• Plans staffing needs based on forecasts and business needs. Operates in compliance with federal, state, and local statues.
• Administers and ensures compliance with Company policies, OSHA standards, and applicable employment laws.
• Prioritizes daily workflow and schedules staff to achieve department goals.
• Coaches, trains, and leads employees to meet prescribed productivity and service goals.
• Implement changes in processes to maximize efficiency.
• Work in partnership with different departments to ensure customer satisfaction and process efficiency.
• Makes hiring decisions and performs performance evaluations for employees.
• Ensures consistent daily/weekly expense control.
• Monitors a system of controls to ensure that service levels and operational performance goals are met within prescribed cost and profit parameters.
• Establishes processes that enhance productivity through continued efficiency gains.
• Measures and maintains key performance metrics.
• Conducts audits to ensure employee accuracy and quality standards are being followed.
• Assumes additional responsibilities and performs special projects as needed or directed to support the business.

BASIC QUALIFICATIONS 

• Bachelor degree
• 3+ years’ experience in logistics
• 3+ year’s supervisory experience
• Knowledge and experience in Microsoft office, SAP, WMS
• Ability to lead and motivate a team
• Ability to multi-task
• Must be highly organized
• Possess strong problem resolution skills
• Ability to interact in an effective manner with all levels of the organization
• Excellent verbal and written communication skills
• Ability to work independently
• Must be flexible and able to adjust with shifting priorities

PREFERRED QUALIFICATIONS 

• Strong problem solving and data analysis
• Working knowledge of SAP WMS

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.