Supervisor, Field Service - Nordson

Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

Under general direction of the EMEA Service Manager, the Americas Service Supervisor provides the vision and execution pertaining to field service activities within the Americas Region.  The Service Supervisor will be responsible for day to day management of both schedules, as well as maintaining adequate service levels for our Top Customer Population.   In addition, the Service Supervisor will be responsible for execution and support of the growth inititiatives outlined by the division on an annual basis.

Essential Job Duties and Responsibilities

• Responsible for inbound customer request for field service support and assignment of service resources to serve need
• Collaboration with EMEA Service Manager to identify additional profitable growth opportunities within the service organization.
• Ensure that established field service pricing is adhered to for all outlined field service activities.
• Audits and monitors the activities within the service contract area.
• Ensure that program guidelines and execution align with divisional strategies, including the NBS Next framework.
• Understand and correctly utilize the systems, portals, and interfaces used to adequate coordinate team
• Where applicable, evaluate customer specific applications to supply most appropriate route for resolution including working with assigned commercial and service personal.
• Assists with issue resolution within the service organization ensure positive customer experiences.
• Established new operating metrics as required
• If necessary, takes corrective actions on the daily service issues
• Plans and schedules personnel to cover service hours of operation, taking into account time-off requests, leave, illness, and holidays
• Ensures safety, neat and tidy workplaces, and compliance with company-regulations.
• Analyze data to make informed decisions about the operations of the team
• Identify opportunities to enhance and improve operations within the service organization.
• Allocates 75% of their time executing tasks expected of their direct reports
• Performs other duties as assigned

Education and Experience Requirements

Education:

• Bachelor degree preferred

Experience:

• 2-5 years years aftermarket sales or service support
• 2+ year of SAP Order Entry experience preferred

Preferred Skills and Abilities

• Excellent communication skills, including written, verbal and virtual
• Excellent organization skills
• Excellent time management skills
• Ability to multi-task activities with shifting priorities
• Team Player
• Attention to detail
• Self-motivated
• Savvy experience with Microsoft Office
• 5+ years of SAP experience
• Outstanding customer focus including attributes of empathy, compassion, and service orientation
• Ability to use a computer to maintain records, to prepare correspondence, and for communication purposes (i.e. Internet).
• A proven track record of successfully leading teams
• Strong analytical, problem-solving and decision making skills
• Adaptability/flexibility which includes being open to change and conducting business differently
• Savvy with technology which includes use of web-based platforms, case management, etc.

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Minimal

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Measurement & Control

Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Measurement & Control. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.