Supervisor, Field Services - Core & Main

Company Overview:

About Core & Main

Based in St. Louis, Core & Main is a leading distributor of water, sewer, storm drain and fire protection products in the United States. Operating approximately 320 branches nationwide, the company combines local expertise with a national supply chain to provide contractors and municipalities innovative solutions for new construction and aging infrastructure. Core & Main’s 4,500 plus associates are committed to the safe distribution of water and fire protection to help communities thrive. Visit www.coreandmain.com to learn more.

 

Job Description & Qualifications:

EGW Overview

EGW, a Core & Main company, is a distributor serving the natural gas, underground utility, waterworks, and plumbing industries. Our vision is to not only be a supplier of quality products and services to these industries, but also to focus on solving the various problems our customers encounter in their respective sectors. EGW’s goal is to be a solutions provider for the entire underground utility industry. Throughout the years, we have kept our commitment to providing the highest quality products, superior customer service, integrity & professionalism in all aspects of business, while consistently supporting our team members and local community.

We are dedicated to understanding the needs of our team members, clients, and community. EGW’s goal is to attract and develop driven individuals that possess character, professionalism, and morality with a focus on service and support.  We provide health benefits and rewards programs to our team members in accordance with our Core Values.

 

Our Purpose – Why We Exist

Solving Problems – Making Connections – Serving Others

 

Our Core Values – How We Will Accomplish This Mission

Our Core Values are the tools we use and the behaviors we exhibit as of EGW Utilities. They describe how we work together to achieve the special culture we are developing and how we view our responsibility to each other and the communities where we live and work.

• Do the right thing- Following the Golden Rule. Doing what is best for the greater or common good. Being honest and humble.
• Put customers first - Listening and responding to both external and internal customers. Seeing everything from their point of view so that your product, service, or advice is valuable to them.
• Care for teammates - Having empathy and understanding for each other. Respecting other’s value and efforts and being there for them when needed. Working as a team to accomplish the team’s goals.
• Work Hard - Giving your best effort every day in everything you do. Challenging yourself to set and accomplish goals.
• Constantly improve - Working to improve yourself both personally and professionally regardless of your circumstance. Always looking for ways to improve – better, faster, stronger.
• Have fun - Smiling, laughing, and enjoying your job and the company of others. Striving to have a positive attitude and passing it along.

 

Supervisor - Field Services -Position Summary

• As EGW’s Supervisor - Field Services the successful candidate will be responsible to coordinate people and processes to ensure EGW projects are delivered on time and produce the desired results. The Supervisor will be the point of contact for internal and external customers and will be expected to be abreast of all facets involving a project’s status and timeline.
• A Supervisor’s responsibility to collaborate with the Project Manager – Field Services and the Manager- Services, to develop detailed project plans, utilizing EGW’s Project Planning Process to ensure resource availability, allocation, and the delivery of every project within budget and scope on time, every time. Communicating with appropriate parties and following through on key issues is a must.
• The Supervisor is responsible for the supervision, coordination, communication, and management of assigned technicians in EGW’s field-based service operations in cooperation with the Project Manager - Field Services. 
• Areas of responsibility, include, safety and regulatory compliance, staffing, coordination of training, employee development, scheduling, process development & improvement. Other duties include, but are not limited to, enforcing company standards and procedures, and managing technicians.  This information must be communicated with the organization and followed up with technicians to assure compliance.
• The Supervisor must develop successful working relationships with the clients and all stakeholders.  Developing positive, engaged, client relationships are a must. Communication and follow up with the EGW’s Manager – Service  Sales  and the appropriate Sales Territory Manager is critical.

 

Field Services Project Manager Responsibility

• This role oversees technicians whether they be EGW employees or contractors/temporaries.  Supervisory responsibilities include, recruiting, interviewing, hiring, and training employees; planning, assigning, directing work, managing absenteeism, and timecard approval; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• The Supervisor will not only manage current projects with various clients, but will also  assist the Service Delivery Team to develop and provide proposals to prospective clients providing new opportunities for EGW.
  • The Supervisor’s role in this process is to assess the client’s expectations and EGW’s capabilities based on EGW resources, costs, coordination, equipment, and qualifications of technicians, etc., and to provide input on proposals to best assure results in obtaining new projects and therefore revenue for the Field Services Department.
• The Supervisor will perform quality control on EGW service projects.
• Document, monitor and continually improve departmental processes and procedures.  Ensure employees/contractors maintain the proper tools and supplies to perform their respective job functions.
• The Supervisor is responsible for managing EGW’s owned and leased fleet vehicles including maintaining fleet database and onboard camera database, accident reporting, insurance claims, maintenance, registrations, etc.
• The Supervisor will also have responsibilities for invoice clients for work performed.  The invoicing process must meet each client’s requirements and must be accurately and timely.
• Client weekly meetings are held via TEAMS.  The Supervisor will be responsible for hosting these meeting and provide a pre-meeting agenda to the clients appropriate EGW personnel.
• EGW Service Delivery Department is responsible for part of a warehouse attached to the 1406 Field Services Building.  It is the responsibility of the Supervisor to assure that warehouse space is clean and organized and the inventory is maintained and orderly.
• Additionally, the Supervisor is responsible for planning, budgeting, purchasing, inventorying, tools and equipment and personal protective equipment required by Field Services personnel. The cost of the items must be managed to the annual budget.
• The Supervisor builds and maintains strong working relationships with their team and their management team.  The Supervisor will help solve problems, make connections, and serve others in this role. They assist team members and their manager to improve and/or maintain “superior customer service.”  Additionally, they work closely with the Field Service department to promote and inspire “Extra Mile” thinking and performance, companywide. The Field Service Project Manager possess, character, professionalism, humility, and morality with a focus on service and support.

 

Key Characteristics of the Ideal Project Manager

• Lives by the Golden Rule – “do unto others as you would have them do unto you.”
• Servant Leader – desires to serve and help others first through identifying and meeting the needs of colleagues, customers, and communities vs. meeting one’s own needs.
• Exhibits Integrity – the quality of being honest and having strong moral principles.
• Humility - having or showing a modest or low estimate of one's own importance.
• Improver – highly motivated to solve problems and improve processes/systems due to a mentality of always looking for a better way to do something.
• People Smart - exhibits common sense, good judgment and intuition about people and knows what is happening in a group situation and how to deal with others in the most effective way.
• Excellent Communicator – Has strong verbal and written communications skills to convey information in a clear and concise manner that is easy for others to quickly understand.
• Self-Starter – Creates ideas and follows through without prodding, balanced with judgment and knowing when and how to ask for assistance and counsel.
• Continuous Learner – A passion for continuous learning and the self-motivation to read, take courses, talk to people, and perform other activities to improve oneself.
• Time Management - Managing one's own time and the time of others.
• Detail Orientation –A strong awareness to achieve thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
• Organization- Encompasses capabilities that help to plan, prioritize, and achieve goals. All the while, possessing the ability to multi-task by balancing competing demands for time and energy.
• Collaborator -Ability to work effectively with others to solve problems and work toward shared goals.

 

Work Environment

• Environment will be inside and outside conditions in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels and rough terrain.
• Exposure to heat, cold, fumes, dust, noise, and water.
• Must be willing to work extended hours, as necessary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk, hear, and have a keen sense of smell.  This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, grasping, reaching, twisting, turning, lifting, all day. This position requires the ability to walk and stand for prolonged periods of time. The employee must frequently lift and move tools, equipment, and materials up to and fifty pounds.  Specific vision (corrected or uncorrected) abilities required by this job include close vision, distance vision, color vision, peripheral vision, field and depth perception and ability to adjust focus. This position requires a keen sense of smell.

Position Type and Expected Hours

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week. Hours may vary according to needs of Field Service projects.

Travel

Intermittent travel with working technicians within or outside the DFW area.

Main Office Location

Successful candidate must reside in the DFW Metroplex and be able to report to EGW headquarters located at 1406 Hutton Drive, Carrollton, TX, daily.

 

Preferred Qualifications & Job Specific Details:

Required Education & Skills Experience

• High School Diploma or equivalent
• At least three (3) years of experience in managing field-based construction, service and maintenance projects and crews.
• Presents as a proven leader, capable of multi-tasking and is an initiative-taker.
• Has people skills which foster building relationships with internal and external customer.
• Experience communicating effectively (verbal, writing, email, meetings, presentations, etc.) with various members of the leadership team as well as with various levels of hierarchy within the company.
• Strong written and verbal communication skills
• Proficient in Microsoft Office skills and other general computer skills.
• As a safety requirement, English will be the primary language spoken on all job sites, however the ability to speak Spanish is a plus.
• At least one year of experience in implementing safety programs and conducting related training.
• Maintains a valid driver's license and a safe driving record in accordance with Company standards.

Other Requirements

• As a Safety-Sensitive position, pre- and post-employment screenings, drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.

Preferred Education & Skills Experience

• Bachelor’s degree or two-year associate degree in related field
• Experience working with gas utilities or related field.
• Experience with Operator Qualification training and certification

                                                         

HERE, we have:

• Medical with 100% preventative care coverage
• Health Savings Account
• Dental and Vison
• 401K
• Tuition Reimbursement and Tuition Grants
• Continued learning opportunities through our onsite training facility and extensive online learning catalog
• Professional development and industry networking opportunities, e.g. Our Women’s Network and community engagement events

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