Supervisor for the Personal Care Attendant Department - Tri-Valley, Inc.

The basic function of the Supervisor is to provide day-to-day supervision within the Personal Care Attendant Department to ensure the quality of services being delivered.

Responsibilities include: 

• Works in collaboration with the Program Manager and RN Manager to effectively supervise the skills training/administrative component of the PCA program, to include weekly team meetings to maintain communication. 
• Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures regarding the PCA program. 
• Supervises all PCA intake activities. 
• Conducts record reviews and assigns records to PCA staff for review in order to comply with the program requirements.
• Ensures accuracy in the PCA software system. 
• Works with program staff to correct submission errors of PA requests, address FI issues (overbilling, non-billing, etc.) and communicates with consumers/surrogates as necessary. 
• Ensures that all PCA consumers are included on/in the Access Database, Consumer Spreadsheet, and in the SAMS operating system. 
• Participates in staff interviews at the request of the Program Manager. Assists with new staff orientation and training as well as ongoing staff development. 
• Meets 1:1 monthly with Functional Skills Trainers/Administrative staff members for individual supervision. 
• Represents the PCA program at required meetings. 
• Accesses training opportunities that are pertinent to the PCA program.

Essential Functions/Qualifications: 

• Bachelor’s degree in related field preferred. 
• A minimum of 3 years’ experience in a supervisory or lead role preferred. 
• Knowledge of the PCA program and/or MassHealth programs and community supports along with a good understanding of the dually diagnosed, younger disabled, DD/MR and elder population preferred. 
•  Valid driver’s license, maintain minimum insurance liability requirements; complete motor vehicle driving record check; reliable transportation to meet the essential functions of the position.