Supervisor - GSE Maintenance Supply Chain Operations - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

This supervisory position is required to manage all aspects of the Ground Service Equipment (GSE) and Facilities Maintenance hub warehouses. This position is designed to ensure support and oversight for represented warehouse workgroups. These workgroups will provide dedicated parts and tooling support for our GSE and Facility Maintenance teams. This position reports into the central team that is responsible for running the supply chain of parts inventory to support United's GSE & Facility Maintenance Operations system-wide.

Warehouse Operations Management

• Supervise warehouse productivity; coordinate training; manage employee dependability issues; support team recognition program as well as support employee accountability programs in accordance with policy
• Supervise Warehouse team performance and execution against all division and corporate objectives
• Maintain staffing levels and ensure members are properly trained and equipped to support all job functions, including receiving, parts issues and receipt, physical inventory, safety, environmental and best housekeeping practices
• Maintain a positive working relationship in a union environment promoting collaboration and meeting established metric goals
• Lead safe and environmentally efficient Warehouse team operations in a positive, productive, and safe work environment

Inventory & Supply Chain Management

• Work with planning team and stakeholders to determine best economical stocking levels with consideration for local stock ordering intervals, vendor lead times while protecting critical part stock levels
• Procure, maintain and control the required specialty tooling inventory to support our customers
• Identify parts, alternates, vendor availability and pricing
• Ensure parts warranty and cores are properly managed and controlled
• Support system-wide strategic initiatives

Stakeholder & Customer Alignment

• Maintain proactive communication and positive relations with warehouse team and customer group stakeholders
• Partner with all local customer bases ensuring positive customer relations and service-level goals achieved
• Manage accurate and effective customer reporting and communications programs while sustaining positive customer service and effectiveness ratings
• Involve stakeholders ensuring warehouse scheduling meets work demands
• Support safety/OSHA, environmental and training program compliance

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed:

• High School diploma, GED or the education equivalent
• Minimum two years' experience in a supply chain or warehousing-related role
• Lead or supervisory experience, Ability to lead a team of warehousing personnel
• Knowledge of planning and execution of maintenance operations
• Advanced computer skills (MS Office Products)
• Previous experience with and proficiency in warehouse/inventory management system(s)
• Must possess a valid state issued driver's license
• Limited travel (up to 10%)
• This is an operational position which may require you to be on-call and available at night, weekends and holidays
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack:

• Bachelor's or Associate’s degree in business/supply-chain or related field
• ASE Certification and/or related Skills/Trades Licenses
• Experience facility and building maintenance/systems-related maintenance operations
• Knowledge of Ground Service Equipment (GSE)/automotive-related maintenance operations facilities/building maintenance skills, trades, such as electrical, HVAC, conveyor, plumbing, building maintenance/systems
• Experience managing a union-represented frontline workforce