Supervisor, Main Entry - NBCUniversal

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

The Sales Supervisor of Main Entry Operations leads a dynamic team dedicated to delivering exceptional guest experiences and maximizing sales opportunities. This pivotal role involves overseeing our Main Entry team members, ensuring smooth day-to-day operations, and executing strategic plans with precision. Here’s how you’ll do it:

• Uphold Environmental Health and Safety standards for a safe and enjoyable environment
• Mentor, counsel, and development of Team Members
• Manage a daily workforce of 100+ Team Members, providing direction and conducting performance reviews
• Foster cross-departmental relationships to maximize efficiency and effectiveness
• Assist with strategic planning to ensure positive experiences for both Team Members and guests
• Coordinate and execute day-to-day operational needs, including special events
• Collaborate closely with Management for development planning and training coordination
• Support Manager in hiring and training of Team Members
• Manages Sales Associates and Specialists performance to ensure proper coaching and training are implemented though conducting Sales Observations
• Manages and oversees weekly Sales Goals and reports
• Motivates the Team to meet daily and weekly revenue goals
• Conduct one-on-one performance reviews and annual evaluations
• Regularly updating training material
• Support and promote Team Member and Guest Satisfaction programs
• Cultivate a culture of rewards and recognition using company and department tools
• Uphold collective bargaining agreements, maintaining positive union relationships in partnership with HR and Labor Relations
• Conduct investigatory meetings, addressing Team Member and Guest concerns or comments
• Lead by example by modeling our Core Values
• Seek opportunities to develop and deploy best practices
• Participate as a Duty Manager to provide area coverage when needed
• Manage both labor and non-labor departmental budgets

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Note: This job description provides an overview of the role and may not include every responsibility or task required for the position.

• 1 year Minimum of leadership experience with a team of 20+ employees
• Flexibility to work weekends, holidays, and nights as required
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office, applications, and programs
• On-Site Requirement: This position must be performed full-time from an NBCUniversal-designated worksite

Desired Characteristics:

• In-depth knowledge of Theme Park Operations
• Strong leadership skills with the ability to inspire and motivate a team
• Detail-orientated with a focus on achieving results
• Experience in managing teams in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker and self-starter
• Excellent team player
• Sales, Retail, or Hospitality background preferred

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $25/hr - $28/hr.

NBCUniversal's policy is to provide equal employment opportunities to all applicants
and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation,
marital status, pregnancy, veteran status, membership in the uniformed services,
genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories,
or arrest or conviction records, in a manner consistent with relevant legal
requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring
Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the
right to request a reasonable accommodation if you are unable or limited in your
ability to use or access nbcunicareers.com as a result of your disability. You can
request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.