Supervisor Material Support & Services (MRO) - Embraer

POSITION SUMMARY

Supervises and controls the implementation of processes regarding:

• Management of Backorder Activities related to Material Special Programs (Pool and EPEP+ Customers)
• Commercial Warranty Rotable management

• Repair Administration Program management.
• Material logistics,
• Transportation, inventory control and planning, repair, billing and payment of services, technical evaluation and analysis.

JOB RESPONSIBLITIES

• Ensure team members are analyzing and processing the incoming cases for Special Programs operations based on customer SLA and priority.
• Repair Analysis, WHS, SAP processing, Customer follow up and Response.
• Analysis of Root Cause for all missed items to provide visibility both internally and externally.
• Drive action plans inside the supply chain to improve performance of the programs.
• Align and maintain established customer response team within special programs team.
• Liaison between Material operations and contracts regarding Entry Into Service new programs
• Act as main customer point of contact/escalation for all Special Programs operations.
• Onsite Visits and Quarterly Review meeting, face to face presentations and actions
• Ensure On Site Stock audits are completed by PRC team in accordance with established compliance schedule and uploaded into Audi Express

• Coordinates customer / supplier meetings and defines required actions to ensure company's contractual guidelines/policies are followed.
• Interfaces with operators, repair stations, logistic providers, company units, and suppliers to obtain required financial results and customer satisfaction.
• Ensures that all material support and services key performance indicators and service level agreements are met.
• Prepares spreadsheets, graphics, and reports, evaluating costs and operational performance related to material management.
• Follows up on development of technical analysis and investigations related to damaged parts, compliance issues, or any other material discrepancies.
• Discusses customer problems with management and recommends solutions.
• Identifies opportunities for operational processes and activities optimization, rationalization, and modernization. 
• Communicates company policies, and procedures to the employees.
• Coordinates training requirements with management
• Ensures employment law, work security/safety rules, and company policy and procedures compliance.
• Ensures high level of quality services and meets ISO requirements.
• Manages employee in terms of individual professional performance, adherence to work schedule, career development, training, compensation, staff analysis (new hire/termination), area/team/company integration, work conditions recommendations (vacation schedule, shift, overtime, on-call, stand by, travel availability, and day weekend)
• Offers guidance related to the disciplinary problems.
• Manages the work environment to keep employee motivation and productivity.
• Tactical versus Strategic impact: 70% tactical, 30% strategic

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• High School Diploma.  
• Preferred college degree in Business Administration or related field.

Experience:

• Prefer 5+ years of experience in People Management of a medium to large-size group of FLSA non-exempt support workers
• Prefer 5+ years or more experience in operational, technical and administrative management activities and/or processes related to aircraft material handling.

Knowledge, Skills & Abilities:

• Has knowledge of aeronautical certification of parts and repairs
• Demonstrates customer service techniques,
• Understands basic concepts related to statistic and planning (Target Program management), people management (HR guidelines, tools & policies).
• Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.). 
• Is proficient in Lotus Notes, Internet Explorer, Microsoft Office (Word, Excel, Power Point, and Access), SAP.
• Demonstrates great sense of leadership and proven results
• Possesses excellent communication and team building skills
• Has strong knowledge of material management processes and activities, such as material support concepts, aftermarket supply chain, turn around time, AOGs, MELs, etc.
• Demonstrates analytical skills to review work processes and recommend actions to improve efficiency
• Demonstrates negotiation skills and manages product and material support services contracts/agreements
• Knows techniques for handling and moving materials, warehousing, and inventory control
• Aircraft familiarization/knowledge
• Demonstrates knowledge and ability to follow company policies and procedures, and regulatory compliance

Working Conditions / Environment/ Special Requirements

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
• Employees will be subject to the random drug and alcohol testing under FAA regulations
• Ability to work flexible hours and different shifts if required.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Some travel will be required.

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities. 
• Strive for continuous improvement to processes and procedures.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.
• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.