Supervisor Medical Reception - UMC Northport - 525147 - The University of Alabama

The Supervisor Medical Reception oversees Medical Receptionists and ensures patient flow for the medical office or clinic is handled in an effective and timely manner.

Pay Grade/Pay Range:  Minimum: $43,888 - Midpoint: $50,300 (Salaried E5)

Department/Organization: 208447 - UMC Northport

Normal Work Schedule: Monday-Friday 8:00am to 5:00pm; limited evenings/weekends

Job Summary: The Supervisor Medical Reception oversees Medical Receptionists and ensures patient flow for the medical office or clinic is handled in an effective and timely manner.

Additional Department Summary: Oversees daily operations of front office for assigned clinic(s) at University Medical Center, under the guidance of the Director or Medical Reception Services. Provides supervision and direction to reception staff to ensure patient flow is handled efficiently and in accordance with established policies and procedures. Coordinates onboarding, training, and scheduling of reception staff.

Coordinates patient appointment scheduling, referral processes, and payment processes. Assists with periodic employee performance evaluations. Generates monthly productivity reports for Director and assists with routine audit functions as directed. Serves as liaison to other CCHS departments, including Finance, Health IT, Billing Compliance, Medical Records, Lab and Imaging Services. Maintains strictest confidentiality. Adheres to all HIPAA guidelines/regulations.

Required Minimum Qualifications: Bachelor's degree and two (2) years of medical reception or medical administrative assistance experience; OR associate's degree and four (4) years of medical reception or medical administrative assistance experience; OR high school diploma or GED and six (6) years of medical reception or medical administrative assistance experience.

Skills and Knowledge: Proficiency in the use of personal computers, standard application software, and electronic health record systems. Knowledge of health care management, clinic philosophy, and policies and operational procedures. Skills in exercising initiative, judgment, problem-solving, and decision-making. Skills in developing and maintaining effective relationships with staff, providers, patients, and regulators. Skills in organizing work to achieve clinic goals and objectives. Ability to monitor quality control standards. Ability to demonstrate tact, versatility, and adaptability. Ability to demonstrate a high degree of self-motivation and directional initiative.

Preferred Qualifications: Supervisory experience in a medical office or clinical environment. Previous experience with a multi-specialty practice preferred.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster