Supervisor - ABM Industries

• Assists in maintaining Life Safety credentials (weekly, monthly, quarterly, yearly).
• Promotes a customer service mindset at all times with both internal and external customers.
• Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
• Views everything with a process improvement mindset.
• Implements established department procedures and programs that meet goals and ensures a clean and safe environment.
• Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
• Directly manages a staff of frontline Facilities Team, including maintaining training competencies, annual online coursework, time and attendance and performance. 
• Ensures work assignments, daily and weekly work schedules meet department and facility needs.
• Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes.
• Reports all pertinent data in a timely manner.
• Knows all procedures, and employee personnel manuals and meets all established agency requirements.
• Maintains a safe work environment for all internal and external customers.
• Ability to accurately review and process data and attend to detail.
• Ability to establish priorities, work independently, and accomplish objectives without supervision.
• Ability to communicate effectively in both written and verbal formats.
• Ability to handle and resolve problems.
• Works in a team environment interacting with a variety of departments.
• Possesses excellent customer service skills.
• Establishes and maintains cooperative working relationships; treats others courteously and with respect.
• Responds to emergencies at both night time and on weekends as required.
• Handles varying workloads and meet changing deadlines as necessary.
• Assist Manager with Quarterly reports presenting to customer.
• Ability to establish priorities, work independently, and to accomplish objectives without supervision.
• Ability to handle and resolve problems.
• May be required to travel via automobile to meetings and hospital related functions.
• Other duties as assigned.

Required:

• High School diploma or GED.

Preferred:

• Some college preferred.

Required:

• Must possess a minimum of 1 year Customer Service.

Preferred:

• 1 year of experience in a healthcare or hospitality setting; experience in faclities services.
• 1 year of supervisor experience in any industry.

Required:

• Ability to accurately review and process data and attend to detail.
• Ability to communicate in both written and verbal formats.

• Reports directly to the Facilities Manager.

• Receives direction from the Facilities Manager.
• Directly manages a staff of frontline Maintenance Technicians. 
• Works cooperatively with the rest of facilities and ABM Healthcare Management Personnel.