Supervisor of Cage - Viejas Casino & Resort

GENERAL SUMMARY

Supervises and coordinates the duties of team members engaged in handling cash in the cages and vaults.Ensures sufficient cash and cash equivalent in appropriate denominations is available for guests.Under the direction of the Cage Shift Manager evaluates, rewards, and disciplines team members. Resolves problems and issues as they arise.

CORE SCOPE OF POSITION

• Complies with and ensures that staff follow all governmental laws and regulations, casino and departmental policies and procedures, Title31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
• Supervises cage and vault cashiers in their respective areas, to include coordinating and assigning work schedules; appraising performance; rewarding and disciplining team members; addressing complaints; solving problems; banking in/out process; ensuring cash, paperwork and cash equivalent are available for guests; timely cash drawer replenishment while ensuring all team members provide excellent Viejas Guest Service Standards.
• Timely responds and resolves guest inquiries and disputes/issues regarding check cashing, cash advance transactions, Automated Teller Machines (ATM), Ticket Redemption Kiosk Machine while ensuring guest satisfaction. Contact checks cashing, cash advance, ATM, and Ticket Redemption Kiosk Machine vendors as needed
• Trains cashiers on new procedures and provides retraining as needed. Communicates information from management to cage and vault team members.
• Investigates variances valued at $50 or greater. Prepares paperwork and reports for discrepancies to the Cage Shift Manager in a timely manner.
• Collects data and prepares solutions on disciplinary warnings and ensures accurate and timely communication to the Cage Shift Manager.
• Manages the foreign currency rates and transactions posting procedures daily.
• Performs credit functions by preparing applications for credit requests and manages the Marker process to ensure guest satisfaction.
• Maintains and manages the functions of equipment, including coin/currency counters and Kiosk machines.
• Monitors the status and cash inventory levels of the Ticket Redemption Kiosk Machines to ensure maximum performance and availability to casino guests, including pulling and replacing cassettes and coin hoppers
• May perform the duties of Main Banker, Kiosk Vault Cashier, Fill Bank Cashier, or Cage Cashier in the absence of staff due to vacations, time-off, or leave of absences.
• Maintains a working knowledge of all cage and vault processes, systems, and applications.
• Ensures that all cashier work areas are kept clean, orderly, and safe at all time.Makes sure the cashiers have the supplies needed to perform their duties.
• Performs all related and compatible duties as assigned.

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

LEADERSHIP

• Is a role model of the Viejas’s service culture.
• Leads by example and creates strong morale and engagement in his/her team.
• Communicates company and departmental goals and fosters open communication across the department.
• Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
• Manages conflict effectively; listens and assesses situations; takes action to resolve.

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Is responsible for the overall direction, coordination, and evaluation of assigned areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

KNOWLEDGE AND SKILLS

• Knowledge of accounting and bookkeeping preferred
• Working knowledge of computer systems, including Windows and Excel
• Good verbal, written, and interpersonal communication skills
• Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented, organized, self-motivated, goal-oriented, and values teamwork.
• Excellent guest/ team member relations skills.
• Must be dependable, punctual and with ability to adjust to change.
• Ability to maintain accurate records.
• Ability to work in a fast-paced, high stress environment.
• Must be able to work a flexible schedule dictated by business needs, including evenings, weekends, and holidays.

EDUCATION/CERTIFICATION

• High school diploma or general education degree (GED) preferred.

EXPERIENCE

• 2 years related experience and/or training or the equivalent and six or more months of cage cashier experience in a casino environment required
• Previous supervisory/leadership experience preferred