Supervisor, Operations at Blue Shield of California
Lodi, CA 95240
About the Job
Your Role
The Medicare team is responsible for servicing Medicare members including Med Supp an). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager. In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
- Be responsible for routine operations and people management functions
- Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
- Consult and make recommendations to management on operational issues
- Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
- Apply policies and procedures within health care operations
- Provide regular coaching to each team member, including audit feedback, corrective actions, and performance improvement
- Perform routine quality audits for each team member to help improve the overall quality experience
- Manage onboarding of new team members
- Complete administrative tasks such as updating timecards, schedule updates, performance and attendance trackers etc.
- Perform additional responsibilities as assigned
Your Knowledge and Experience
- Requires a minimum of 5 years of prior relevant experience
- Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
- Requires living within 50 miles radius from one of our California office locations - i.e. Lodi, Rancho Cordova, El Dorado Hills, Redding, Long Beach, Oakland, Woodland Hills
- Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution
- Typically, requires broad job knowledge of technical or operational practices within assigned discipline
- Medicare experience preferred
- Experience supervising a remote team preferred
- Call center experience strongly preferred
- Experience in managing and engaging a remote team
- Strong internet service required, to include at least 16 megabytes per second download and most importantly 5 megabytes per second upload
- Availability to work evenings, weekends and holidays as needed
Pay Range:
The pay range for this role is: $ 65890.00 to $ 98890.00 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.