Supervisor, Operations - Sollis Health
New York City, NY
About the Job
As the Supervisor of Operations, you will help to oversee the day-to-day operations of one of Sollis Health's concierge emergency Centers. You will be responsible for ensuring smooth day to day operations and that Sollis members receive exceptional service and care. You will work on the Operations Management team andleadthe daily activities of the center.
Full Time- 40 hours/week - Monday- Friday with rotating on-call weekends - 2 days/week Tribeca Clinic, 2 days/week Gramercy Clinic, 1 day/week HQ (57th and Lex)
- Supervise the performance of clinic staff including Front Desk Coordinators, Radiology Techs, Lab Specialists and other support staff and provide performance reviews and corrective action plans as needed
- Oversee workflows for the front desk, lab, radiology and general patient flow throughout the clinic.
- Act as the primary point of contact when on shift for any patient or employee concerns escalating to the extended Operations leadership team as needed.
- Assistin maintaining inventory ofsupplies for the site partnering with Procurement and Nursing leadership to ensure all items are stocked.
- Create staff schedules for clinical and operations, complete bi-weekly payroll, and daily reconciliations of timecards for employees at your site.
- Facilitate a culture high-quality patient experience through exceptional and responsive encounters with Sollis members.
- Partner cross-departmentally with peers and leaders to increase efficiency and to providehigh-quality services.
- Train new and existing staff on updated and new company policies.
- Assess and manage vendor relationships and negotiate cost effective contracts
- Leadteam meetingsand in-service training.
- Assume front desk responsibilities for as needed
- Performs related duties as assigned.
Experience
We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:
- Bachelor's degree required
- 2-3 years of relevant experience in a professional environment required, preferably within healthcare, startup, or related company.
- 1+ year of previous leadership experience.
- Highly proficient in G-Suite, Slack, Salesforce, Word, and Excel.
- Excellent written and verbal communication skills.
Skills:
To be successful in this role, candidates will demonstrate the following:
- Exceptional organizational, project management and process improvement skills. Must be able to juggle multiple projects at once and manage urgent requests.
- Lean Six Sigma training highly desirable
- Excellent attention to detail and a conscientious personality type.
- Excellent communication skills and the ability to work cross-functionally among departments and teams.
- Strong technical and systems skills - ability to manage systems, EHR, compliance databases, and simple financial models.
- Strong interpersonal skills and high emotional EQ - ability to listen to staff and act as their advocate when needed.
- Ability to think and work independently, effectively, and efficiently as if running your own business.
- Ambitious, strong work ethic, and open to new ideas.
Comp & Benefits:
Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:
- Competitive salary aligned with your experience
- Excellent benefits, including healthcare, dental, vision
- 401K with matching 3%
- Flexible PTO + 12 observed holidays
- Free Sollis Health membership for you and your family
- Employee stock options
- Annual continuing education allocations
- Dedicated, motivated team and chance to be part of a highly ambitious medical startup
- Modern, elegant, and high-end work environment
Range: $80,000-$90,000 per year
This is the range of pay for New York City candidates only. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of New York City. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
About Sollis Health
Sollis Health is a 24/7 members-only medical concierge service delivering expert, on-demand, emergency medicine treatment in a serene and private environment. Designed to handle emergencies, everyday care, and everything in between, we provide expert care in our state-of-the-art centers, virtually via a telehealth visit, and in the comfort of our member's homes. The Sollis experience also includes our house call program, patient coordination and advocacy provided by our care navigation team and more. We service New York, the Hamptons, Los Angeles, South Florida, and San Francisco and provide around-the-clock telemedicine worldwide.
Sollis Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Consistent with our policies, we do not discriminate on the basis of any protected group status protected by law, including, but not limited to, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
