Supervisor, Operations - HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Supervisor of Operations is responsible for the daily production of a team of employees whose primary responsibilities include entering and reviewing reports for accuracy to ensure that the company’s quality assurance standards and client guidelines are continuously met.

Responsible for team’s adherence to time service, quality and production goal requirements; provide leadership to team members in meeting these SLAs

• Collect and compile data using daily/monthly operational reports and
  spreadsheets
• Review and approve client specific guidelines to ensure compliance with
  department’s procedures
• Follows policies and procedures and works with management to implement
  enhancements; completes tasks correctly and on time; supports organization's
  goals and values. Understands business implications of decisions; displays
  orientation to profitability. Leads team to compliance with policy and procedure.
• Manages and resolves difficult customer situations and escalates to
  management, Account Managers and Sales as appropriate; responds promptly
  to customer needs; solicits customer feedback to improve service; works with
  integrity and in an ethical manner; maintains confidentiality of colleague and
  customer information and coaches team to do the same.
• Conduct periodic performance and career path discussions in accordance with
  HireRight guidelines to coach team members to maximize performance and
  achieve career goals; escalates performance issues to management and
  Human Resources as appropriate
• Successfully work cross-functionally to achieve goals.
• Communicates changes and progress; completes projects on time and within
  budget. Able to establish effective relationships and communications, both
  internally and externally, with persons of all backgrounds and organizational
  levels
• Focuses on solving conflict. Accepts responsibility for his/her own performance
  and demonstrates the capability to assist other team members in reaching
  success within the organization and contributes to building a positive team
  environment
  
  

Education: High School diploma or GED required

Experience:

• Minimum two (2) years related experience in a supervisory role is preferred
• Proven track record of coaching and mentoring employees to success
• nternal candidates will be considered based on their successful performance
  with their responsibilities within the company
• Training and education on federal (FCRA) and state reporting regulations,
  product turnaround time, public access to court information, employment law
  and privacy rights preferred.
• The Supervisor will be expected to have a working knowledge of FCRA within
  90 days of hire.

Knowledge & Skill:

• Has knowledge of sub-unit or sub-function as well as technical discipline.
• Has basic understanding of the roles of the relevant groups within the function
  or business unit.
• Has basic supervisory knowledge and skills.

HireRight offers a competitive benefit package which includes: 

• Medical 
• Dental 
• Vision 
• Paid Life/AD&D Insurance 
• Voluntary Life Insurance 

• Short & Long Term Disability 
• Flexible Spending Accounts 
• 401K 
• Generous Vacation and Sick Program 
• 10 Paid Holidays 

• Education Assistance Program 
• Business Casual Attire 
• Generous Referral Program 
• Employee Discounts and Rewards 
• And much more! 

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team membersare required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.