Supervisor - ORD Chicago O'Hare International Airport - Full-Time - Smarte Carte

SUPERVISOR – ORD Chicago O'Hare International Airport - Full-Time

$22 / hour

Shift: 11AM - 7:30PM

BENEFITS

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program and More!    

Must be available for weekends and holidays. 

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.  

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.

KEY RESPONSIBILITIES

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform the same Cart Associate work duties as those supervised, including but limited to:
  • collect and transport carts to ensure carts are available for customer use;
  • provide customer service to airport passengers;
  • light cleaning of carts and rental equipment;
• Collaborate with workers and managers to solve work-related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Explain regulations, policies, or procedures
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
• Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)
• Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
• Assist with collections, counting/recording money, documenting meter readings
• Assess training needs of staff and arrange for or provide appropriate instruction
• Other duties as assigned

SKILLS

• Motivating, developing, and directing employees, identifying the best employees for the job

• Managing one's own time and the time of others
• Technologically adept and receptive to learn computer-based reporting tools
• Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity
• Ability to stay poised and professional in high pressure situations
• Capable of focusing on the “Big Picture” rather than immediate short-term effects
• Ability to apply the appropriate level of workplace flexibility
• Receptive to criticism and feedback from your team in order to improve the operation
• High degree of integrity and self-discipline
• Ability to effectively analyze data and problem solve situations based on available information
• Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Strong interpersonal & communication skills
• Running, maneuvering, navigating, or driving vehicles or mechanized equipment

EXPERIENCE

• Proven leadership skills; previous supervisor experience preferred

• Cash control experience preferred
• General knowledge of vended service products preferred

QUALIFICATIONS

• Computer and Smart Phone proficient
• Excellent customer service
• Effective communication in English

CERTIFICATIONS/LICENSES

• Ability to get Airport Badge is required
• Drivers License is required

PHYSICIAL REQUIREMENTS

• Lift 40lbs

• Push/pull 75lbs
• Walk & stand for duration of shift

Experience

Preferred

• Previous supervisor experience
• Cash control experience

Licenses & Certifications

Required

• Airport Badge
• Drivers License

Skills

Required

• Conflict Resolution
• Flexibility
• Cleaning
• Attention to detail
• Computer
• Time Management
• Scheduling
• Problem Solving
• Decision Making
• Communication
• Customer Service

Behaviors

Required

• Team Player: Works well as a member of a group

Motivations

Required

• Self-Starter: Inspired to perform without outside help

See job description