Supervisor, Patient Access - Pasadena Main Clinic - Full Time 8 Hour Days (Exempt) (Non-Union) - University of Southern California

The Patient Access Supervisor must be able to work under stressful conditions with a high degree of accuracy and professionalism. Must be able to work in all department duties comfortably and efficiently. Exhibits excellent communication skills with the ability to define the goals of the department as related to the facility as a whole, and works with the Clinic Manager, other supervisors, and staff to achieve those goals. Creates scheduling, collection and TES edit data reports and helps to in-service the staff in needed areas. Oversees patient check-in, scheduling, and check-out. Ensures front desk staff are efficient, accurate, and provide excellent customer service to our patients. Reports to the Clinic Manager and assumes all managerial responsibilities of patient access in the absence of the manager. Essential Duties: 1. Acts as a liaison between management and support team for communication as a liaison between management and support team for communication. 2. Able to complete assignments of all front office staff, Cashier, Admitting Rep, Insurance Verifier, Financial Counselor. 3. Reviews department processes and demonstrates initiative in helping to implement changes. 4. Ensure proper authorizations are obtained before visit. 5. Able to read insurance plans and contracts to aid staff in clarifying copays and deductibles which need to be met by patient. 6. Reviews patient account balances, working with patients in obtaining correct financial information. 7. Collects patient payments. 8. Ensures minimal patient wait times 9. Directly supervises front line staff and reports and acts on any needs within the department. 10. Demonstrates effective problem-solving skills. 11. Handles interdepartmental staff conflicts using appropriate conflict resolution skills. 12. Aids in performance appraisals in a timely manner. 13. Communicates openly with manager on personnel issues 14. Assist in evaluating, counseling and developing staff performances. 15. Performs other related duties as assigned or required willingly and with a positive attitude. 16. Operates as a team player by approaching co-workers and situations in a manner which avoids antagonism and reduces conflict. 17. Attends 99% of all departmental meetings. 18. Keeps track of supply orders, ensuring that all orders stay within the monthly budget. Orders supplies, including medications, in appropriate quantities. 19. Coordinates staffing in order to alleviate overtime and missed meals and breaks. 20. Balance cash drawer batches and submit to finance. 21. Maintains daily patient lists. Provides lists daily to the front office. 22. Schedule patient services. 23. Track customer concerns and find resolution. 24. Perform a variety of reports and maintain logs daily, weekly, and monthly. 25. Work closely within department personnel, including nursing staff and doctors. 26. Interact with authorization, scheduling and billing staff to assist patient through the healthcare system. 27. Provide staff coverage as needed. 28. Other tasks as assigned. Required Qualifications: Req High school or equivalent Req 3 years Experience in a healthcare setting (ie hospital, physician office, managed care). Req Has in depth knowledge in all the functions a healthcare setting (ie hospital, physician office, managed care). Req Must have excellent communication skills, including the ability to speak, read and write English proficiently. Req Must be comfortable with computers and medical terminology. Req In depth knowledge of all insurance types, including government health programs Req Ability to work collaboratively with multiple personnel and prioritize multiple tasks. Req Experience with computer data entry and spreadsheets.

Preferred Qualifications:

Pref Associate's degree OR Bachelor's Degree Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The annual base salary range for this position is $60,320.00 - $94,020.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC’s Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$114304.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu.