Supervisor - Buff City Soap
Quakertown, PA 18951
About the Job
Purpose
The Supervisor will assist leading and supporting a team of Team Members that work at our Buff City Soap locations. The Supervisor will provide consistent support to the team and must have the ability to manage, lead and train multiple employees, drive to achieve major KPI’s, manage daily production, and focus on the guest experience.
Duties & Responsibilities
- Promote and maintain consistent accountability and adherence to company policies and procedures, ensuring all operational changes are communicated and implemented in store (Ex. PPE procedures). This includes but is not limited to evaluating, discipling, and terminating employees if and when needed.
- Embody our culture, mission, and core values.
- Follow all safety guidelines for working with lye, raw materials, and equipment.
- Provide excellent guest service by building good relationships and understanding and meeting their needs.
- Become an expert in the products that are made at the store and be able to make recommendations.
- Ability to help drive sales through service.
- Greeting guests (whether new or returning) every time they visit the store.
- Work closely with General Manager and/or Assistant Manager to execute all initiatives in the store.
- Help achieve and maintain all major key performance indicators (KPIs).
- Assist in maximizing guest retention through leading and training the store team to ensure high levels of customer service
- Responsible for scheduling, planning, and executing store parties.
- Manage and track stock of raw materials, finished products and supplies.
- Work to maintain store cleanliness and upkeep (using and following checklists).
- Actively communicate with store management team about the status of a shift, maintenance issues, etc.
Qualifications
- Minimum High School Diploma or GED Equivalent.
- Excellent written and verbal communication skills.
- Proficient in Gmail, Google Calendar, Google Docs, Google Drive and Microsoft Office.
- Must be team oriented, self-motivated and well organized.
Social Responsibilities
Enable all guests to experience the Buff experience. Our products are hand-crafted daily in-store, where customers can see exactly what goes into the products. Our products are distinctive and unique while also being free of any harsh or harmful chemicals. Express your creativity while also assisting guests in finding a product they will love and keep coming back for!
Working Environment
This position operates in a customer facing environment in retail locations. This position routinely uses standard office equipment such as computers/POS systems, phones, photocopiers, scanners, filing cabinets and fax machines.
Physical Requirements
While performing the responsibilities of the job, the employee is regularly required to talk and hear. The employee is often required to sit, stand and use their hands and fingers to handle and produce. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must not be sensitive to various scents and fragrances. The employee must frequently lift and move up to 50 pounds.
Position Type/Expected Hours of Work
This is a part-time or full-time position. This position may work outside of normal business hours to include evenings and weekends as needed. This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time or without notice. Our location hours change pending seasonality. (Ex. Summer and Holiday hours).
Travel
When the business calls for it (Ex. Trainings, Meetings, etc.).
EEO Statement
Buff City Soap Northern is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.
We're on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant-based goodness.
We take tremendous pride in handcrafting each and every bar of soap in our Soap Makery. Each one is truly unique. 1 of 1. Just like you!
Our Makers are whipping up delightfully fragrant creations to share with you no matter how you choose to shop: online or in our Soap Makeries.