Supervisor, RMHC Internal & System Communications - McDonald's Corporation

Ronald McDonald House Charities® (RMHC®) creates, finds and supports programs that directly improve the health and well-being of children. RMHC strives to be part of the solution to issues challenging families today. Families are challenged with how to stay near and support a hospitalized child; how to afford staying together in another city while a child is undergoing treatment; or even getting basic medical and dental care in underserved communities. We use our resources and partnerships in the community to help families gain access to healthcare services and keep families together during critical points in their children's lives.

The Ronald McDonald's House Charities (RMHC) system consists of over 260 chapters in 60+ countries and regions. The RMHC Communications team supports the global network by effectively communicating system wide key messaging and priorities.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art McDonald’s headquarters in the booming West Loop of downtown Chicago.

We are seeking a creative, collaborative, and proactive Internal and System Communications Supervisor to join the RMHC Global team. Reporting to the Director of Internal and System Communications, you will be a key member of the team, working in tandem with communications, field operations, marketing, learning and development and more.

You will shape and manage internal communications programs for Global team employees and Chapter leaders. This role will support existing initiatives as well as lead the execution of new ones. You will work closely with cross-functional teams across the organization to enhance internal communications and strengthen System-wide messaging to Chapters in support of the RMHC mission and priorities.

Job Description

The RMHC Internal and System Communications Supervisor will be responsible for establishing and executing an internal and System communications strategy.

• Partner with the business to drive effective and efficient communications, through the development of internal communications brand voice, cadence, and the oversight and maintenance of an editorial calendar
• Act as a trusted advisor on communications strategies and best practices for internal stakeholders, including the development and socialization of tools and resources
• Clearly communicate organizational initiatives and projects to employees and the RMHC System that drive awareness, pride, and collaboration
• Plan, edit and write compelling content for a variety of internal communications mediums and System resources, including internal newsletters
• Draft messages, scripts, and PPT presentations from the senior leadership team for presentation to employees/RMHC System (Examples: Conference presentations, emails, System videos)
• Partner with RMHC Global team members to ensure internal communications messages are integrated and consistent across all channels for the greatest impact and alignment with the RMHC strategic vision
• Identify opportunities to share information, leading practices, and program updates, across all internal communications vehicles
• Develop hierarchy and processes for internal communications messaging and vehicles
• Provide meeting support for Global team meetings, System webinars, employee engagement initiatives and conferences to connect internal audiences to our priorities and purpose
• Liaise with RMHC Field Operations Managers and Global PR/external communications to support crisis management and communication to internal stakeholders
• Measure and present the effectiveness of internal communication efforts through monitoring and analysis of performance metrics

Skills and Experience

• Bachelor’s degree in communications, or related field
• 5+ years of experience in communications management or relevant professional experience in internal communications
• Excellent speaking, writing and editing/proofreading skills; show versatility as a communicator in adapting style for varied audiences
• Detail-oriented with the ability to plan, schedule and prioritize; manage time effectively with competing and concurrent priorities while adhering to standards, timelines, effective communication, and collaboration
• Demonstrated ability to apply principles and practices globally, across cultures and borders, to enhance internal and system-wide communications
• Ability to influence and collaborate with senior leadership, cross-functional teams and Chapter partners
• Flexibility to anticipate and respond to changes in strategic direction and operating practices and embrace ambiguity and continuous improvement.
• A team player with a desire to collaborate as part of an integrated team, while also able to work independently with minimal direction
• A proactive and ready learner with an open, honest and respectful communications style and approach
• A strong relationship builder and solutions-focused problem solver
• Energy and passion for the RMHC mission

Nice to haves:

• Experience developing video content for internal and external channels
• Experience with email management systems such as Salesforce Marketing Cloud and MailChimp
• Experience with creating graphics through Canva or similar program

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.